💢 Issues with League - losing rewards and status, etc. 💢 

Minatozaki

Hello Witches and Wizards!

As some of you know, we've been facing issues with League, causing players to lose rewards and status. We've gathered all your feedback and sent it to the Studios. They are currently working as quickly as possible to fix the issue. We understand this is not the best situation, and we sincerely apologize for the inconvenience.

Once we receive any update from the studios, we'll let you know immediately!

We thank you for your patience. 🙏

CassD

Yesterday, I noticed that my score was not increasing.

Today, after passing several levels, my score remains unchanged, although all of the others have increased.

I've tried to.post screenshots here, but can't do so.

Why is this happening?

johamilton

Hi @CassD , will you please make sure that your game is connected. If it says this, it is not conencted

Regarding the postings, I have had and seen some posts disappear. There must be a snag somewhere. I will report it 😊

CassD

https://community.king.com/en/bubble-witch-saga/discussion/comment/2265447#Comment_2265447

Hi @johamilton. It's definitely connected. I've been playing Wake the Tree with my team and no problem there or with my other team. Trying again to.post the screenshot from.yesterday:

Here's today's:

johamilton

Have you tried resetting your game... Do Not delete the game. You will loose all of your boosters. Just log out turn off and turn back on and log back in

CassD

Hi @johamilton. I had done that and cleared the cache, but I've done it again and it's still the same The only change I've noticed is that I've lost the fairies and blue bubbles I had been collecting for the next stage of the Enchanted Egg.

CassD

Hi @johamilton. I've just passed another level and, for the first time, my points have increased.

johamilton

So glad it came back, but sorry you lost the points on the Enchanted egg 😕 💕

CassD

Hi @johamilton and @PrettyBubbles. I'm having exactly the same problem as a few weeks ago with my Astral League score not changing when I pass a level.

I noticed yesterday that it hadn't changed, so I took all of the usual troubleshooting steps (as mentioned above) before starting to play today. However, having passed a couple of levels today, it's still not changed.

PrettyBubbles

Hi @CassD sorry to hear that we don't currently have a know issue but I will sure raise it and see what I can find out 💓

CassD

https://community.king.com/en/bubble-witch-saga/discussion/comment/2323208#Comment_2323208

Thank you on @PrettyBubbles. I've just passed another level and it's still not changed.