Glitch on level 6147

PD987

This issue has only ever happened on the owl levels, and it's happening now on level 6147. I played the level, freed all the owls on the first attempt with 5 bubbles to spare, but it tells me there's still one owl left to free, except there isn't! (See screenshot)

So not only do i lose a life, i also don't get the gold pin for clearing the level on the first attempt, even though i did.

It happens far too often 🙄

PD987

I've just tried it two more times, both times the level didn't finish whether the owls were released or not, Stella just stands there. I have to force stop the app and clear the cache, it's the only way to get out of the level.

Then of course it just happens all over again.

PrettyBubbles

Hi @PD987 Sorry to hear that

Yes normally with this type blip it will clear once you logged out and restart your device but if you are permanently stuck then its an issue

Please send me your game ID and I will have the level in your game looked at for you 💓

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/2458574#Comment_2458574

Hey @PrettyBubbles , thanks for the reply.

I managed to get it going again, but it took closing the app several times before it cleared the issue 👍

PrettyBubbles

Hi @PD987 that's good to hear

Yes it does normally clear itself if not then it becomes an issue

Happy gaming and have a starlistic day 💓

cococestmoi

Good afternoon,

Level 6147 mentions that there are 191 owls to catch, but there are only 190 owls.

Please, help... ;o)

Thx !

My ID : 11814906174

PrettyBubbles

Hi @cococestmoi Welcome it's lovely to meet you

Sorry you have had this issue

You will find if you log out and restart your device it will clear this blip for you

Unfortunately we do experience these very rare blips

Let me know if it clears it for you 💓

cococestmoi

Hello again,

I followed your advice and the 'problem' is solved.

Thx for your help. 😉

PrettyBubbles

You are very welcome @cococestmoi

Glad to hear you are good to go 💓

DU123

I've just had the same problem on this level. If it's a known issue then why is it still happening after already being reported 10 days ago? I don't think it's fair that we lose the gold pin when we've released all the owls on our first go because the level is somehow broken.

I force stop the app and clear the cache every day before i open the game, so it shouldn't happen, yet here we are.

PrettyBubbles

Hi @DU123

Sorry to hear that.

The difficulty is because the issue clears on your second attempt and it then shows correctly the studio have trouble duplicating it as they don't get a visual

I will report it and let you know there feedback 💓