The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
๐ฅ Hot right Now in Bubble Witch Saga 3 ๐ถ
๐ Win prizes and badges! Find out how HERE!
Ads freezing game
Answers
-
Noted @PrettyBubbles ๐ค
0 -
Hiย ย @DU123! I'm so sorry that you still have this problem. May I know if you update your device, and which game version you have? It's so important to keep everything updated. Plus, please make sure you have at least 2 GB of free space on your device. As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.
If, after trying all these options, the issue keeps going, please let me know! I'll escalate this again!
1 -
Hi @Snow_Rider , thanks for replying ๐ค
Yes, i keep everything up to date with the game, it's on version 7.33.20 right now, and my device has roughly 17GB of free space.
I did the uninstall last week but it didn't help ๐ญ
0 -
Thank you so much for getting back to me! Rest assured I've forwarded the details to the team ๐
1 -
You're very welcome, and thank you ๐ค
0 -
I still have this issue ๐ญ Any news on some technical help yet @Snow_Rider @PrettyBubbles ?
0 -
Hi so sorry for the delay I will go check for you and see if snow rider has received an update ๐
1 -
Thank you @PrettyBubbles ๐ค
0 -
You are very welcome ๐
1 -
Hi again @DU123! I'm sorry to hear this. The team has checked the data to see how many times ads triggered the game freeze. From what they have seen, it looks that only there were a few instances when the game got frozen after clicking on ads. Meaning that from our end, the game should work properly. I would suggest is to make sure your Internet connection is stable and to turn off and on your device.ย Hopefully, it will help!
1
