Ads freezing game

DU123

https://community.king.com/en/bubble-witch-saga/discussion/comment/2641983#Comment_2641983

Noted @PrettyBubbles 🤗

Snow_Rider

Hi  @DU123! I'm so sorry that you still have this problem. May I know if you update your device, and which game version you have? It's so important to keep everything updated. Plus, please make sure you have at least 2 GB of free space on your device. As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.

If, after trying all these options, the issue keeps going, please let me know! I'll escalate this again!

DU123

https://community.king.com/en/bubble-witch-saga/discussion/comment/2644719#Comment_2644719

Hi @Snow_Rider , thanks for replying 🤗

Yes, i keep everything up to date with the game, it's on version 7.33.20 right now, and my device has roughly 17GB of free space.

I did the uninstall last week but it didn't help 😭

Snow_Rider

https://community.king.com/en/bubble-witch-saga/discussion/comment/2644761#Comment_2644761

Thank you so much for getting back to me! Rest assured I've forwarded the details to the team 🙏

DU123

https://community.king.com/en/bubble-witch-saga/discussion/comment/2644861#Comment_2644861

You're very welcome, and thank you 🤗

DU123

I still have this issue 😭 Any news on some technical help yet @Snow_Rider @PrettyBubbles ?

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2674087#Comment_2674087

Hi so sorry for the delay I will go check for you and see if snow rider has received an update 💓

DU123

https://community.king.com/en/bubble-witch-saga/discussion/comment/2675027#Comment_2675027

Thank you @PrettyBubbles 🤗

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2675769#Comment_2675769

You are very welcome 💓

Snow_Rider

Hi again @DU123! I'm sorry to hear this. The team has checked the data to see how many times ads triggered the game freeze. From what they have seen, it looks that only there were a few instances when the game got frozen after clicking on ads. Meaning that from our end, the game should work properly. I would suggest is to make sure your Internet connection is stable and to turn off and on your device. Hopefully, it will help!