Can't log in

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2919256#Comment_2919256

When you have to fill in your log in details are you retyping everything or selecting auto fill once it shows up as that is prone to not be recognised by the system 💓

PD987

I'm typing everything in @PrettyBubbles , there's no auto fill saved on either devices at the present time.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2919287#Comment_2919287

What is the device and platform you are currently struggling with

The only other thing to do is to make sure you have at least 2gig of free memory and clear the game cache from your all devices settings menus as it may be full then close down and leave your devices off for a couple of minutes

If you still have no joy then all that is left is to uninstall again from all your devices and once you reinstall on your preferred device change your login details

Let's see how that goes 💓

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/2919333#Comment_2919333

Samsung android 12 and I can't remember the other off the top of my head, but both devices have plenty of free space, at least 5GB free, on each.

I'll try and change my details again and see if it'll let me log in.

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/2919337#Comment_2919337

Nope, still won't let me log in.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2919344#Comment_2919344

Did you clear the cache and uninstall on all your devices 💓

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/2919351#Comment_2919351

I did all that but still couldn't log in.

I just this minute managed to do it through the connect button where it says 'forgotton your password? ', which obviously I hadn't, plus i'd already tried doing it before and it wouldn't work. So I tried again and this time it worked.

Thanks for being so patient with me, and for trying every possible scenario to get it sorted out ❤️

PD987

So my game is back and on the right chapter/level, but I don't understand why I'm getting pop ups explaining everything to me like i'm a newbie. I'm nearly on level 7000, surely the system can differentiate between me having to just log in, and a new account?

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2919541#Comment_2919541

Hi yes thats why I recommend changing your details I am glad to hear you did and it worked the second time around happy to know you are now good to go and no worries my friend it is my pleasure to help as best I can

Yes when you change something the system thinks you are new the pop ups shouldn't stay around for long once regular play is recognised 💓

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/2920014#Comment_2920014

Thanks for all your replies @PrettyBubbles , I really appreciate it 🤗

It's a shame the boosters don't transfer over as well, i've lost nearly 400 ☹️ At least my gold bars are there though - phew 😅