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Can't log in
Hi guys, can someone help with this issue please?
I've had to install the game on a different device because my main one is playing up, but it's not letting me log in. It keeps saying 'wrong email and password combination', but it's 100% correct, i even checked on my profile on here because I had started to doubt myself.
Up to now i've tried logging in to the game on 2 different devices and it's saying the same thing. I know my email and password are correct, so why am i having this issue?
It's the latest version as well, so that's not the issue either.
All/any help will be much appreciated 👍
Edit to add a screenshot to show my game is definitely being saved.
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Answers
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Hi my friend sorry to hear that
Have tried uninstalling and starting the process again a refresh might just wake it up and accept your details
If not try the update your personal details option 💓
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I did that @PrettyBubbles , hasn't made any difference though. It still won't let me log in.
Update my personal details to what though, they're all up to date ¯\_(ツ)_/¯
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Oh no my friend I thought you would be good to go
In the update your personal details sometimes changing your password or just re righting your details afresh can work
I See the start up is allowing you to access the community are you doing this via the cog wheel on your start up screen
Let's go from the beginning to see if we can get this solved for you without you having to go to customer services
Please send me the following screenshots so I can get a visual
One of what you see on start up when you select the app
One of what you see when you select play 💓
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I have replied to the above but it has to be 'approved' for some inexplicable reason. It sometimes takes days for that (i've experienced it before 🙄) which is unacceptable really when someone is asking for help.
I know it's not your fault though 🤗 it's the system 😡
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OK my friend we can wait for it to come through or you can select the contact us tab at the bottom of this page and our customer services may be able to help and reset your account quicker 💓
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I'd rather wait for it to appear @PrettyBubbles , i'm certain of a reply from you then ☺️
CS just send generic emails which are no help whatsoever.
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I can't access my old device at all now @PrettyBubbles , so all I can tell you is what I see now. The app opens as normal, but obviously it shows that i'm new because I can't log in. I can use the cog to enter the community, as I just did, and logged in absolutely fine to reply to you here right now.
This is why I don't understand why the game itself is saying the email and password combination is wrong, when it very clearly isn't.
Thanks for trying to help me 🤗
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I managed to turn the screen on the old device but it won't stay on long enough for me to take any screenshots 😭
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I am more and more puzzled my friend as to why your game is not expecially as you say it won't even open on your old device is it asking you to register on that device to 💓
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It still works on my old device @PrettyBubbles , i'm obviously still logged in, but the device itself keeps going black so I can't use it. That's why i've installed it on other devices, yet for some reason I can't log in on either of them.
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