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6923 freezing

Lesley-6
Lesley-6 Posts: 379
in Discussions

Hi, why when I completed level 6923 didn't it finish off, it froze, I cleared the challenge but then froze meaning I will lose the opportunity to collect the key to the ghost's treasure, it happened twice as I did leave the game and restarted it just for the same problem to occur, fed up!

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  • PrettyBubbles
    PrettyBubbles Posts: 26,595
    https://community.king.com/en/bubble-witch-saga/discussion/463940/6923-freezing

    Hi my friend how are you doing its lovely to see you back in the community 😀

    Sorry to hear you are having this issue

    Let's first check your device is still compatible

    You now can only play using android 10 and above or iOS 11 and above

    Please play any level you do not have to complete it then clear the game cache from your device settings menu choosing apps as if the cache is overloaded it will cause issues

    Then close everything down on your device and then leave it off for a moment or two

    This should reset the board for you

    Please let me know how you get on 💓

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