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Freezing sound effects

I am playing Bubble witch 3 on my android mobile and i experience sound effect freezing. When i play and burst bubbles or at the beginning of the level sound effects just stop playing and i have to enable and disable them manualy to hear them again. It is happening every level but only in levels on map and house its ok but when i play i just have this problem. Is it me ? or is it game bug ? Anybody ? Its super annoying. Cheers. 

Answers

  • CezdiamondCezdiamond Posts: 6,498 Community Manager

    Hi René- Thanks for posting on King Care. Thanks for posting on King Care. I'm delighted to see that you've discovered the latest and most exciting adventures of Stella and friends in Bubble Witch Saga 3. 

    I am sorry that you have been experiencing a problem with the sound in Bubble Witch 3 Saga. 

    Please try our troubleshooting steps here as they resolve most problems: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

    Let me know how you get on :-)

    Have a magical weekend! 

  • Hey! Would you like to give us your opinion?

  • Hello thank you for your anwer. I did restart my phoen i am up to date with evereything. I reinstalled the game but the sound effect keep still randomly freeze and i have to enable and disable them to hear that. I tried different phone and same result. Any idea ? 

  • Raven_The_CrowRaven_The_Crow Posts: 1
    edited January 2017

    Same problem here. It happen at least 10+ time in one level. It really affect the playing experience. Only the sound effect freeze, the background music goes well. Tried reinstall, checked mobile conditions with newest game update, nothing helps. I'm using android.

  • CezdiamondCezdiamond Posts: 6,498 Community Manager

    Same problem here. It happen at least 10+ time in one level. It really affect the playing experience. Only the sound effect freeze, the background music goes well. Tried reinstall, checked mobile conditions with newest game update, nothing helps. I'm using android.

    Thanks- we will look into this.
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