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How do I recover my progress?

Posts: 1

Level 1

edited November 2018 in Support
I recently got a new phone and while my progress in the game was saved, the special bubbles I had acquired disappeared. Further, the progress I made with each medal was saved, but the reward for each medal has restarted, i.e., instead of receiving 8500 for freeing fairies, it has reset to 50.

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Best Answer

  • Posts: 12,972
    Answer βœ“
    Hello @lizzie66669 and warm welcome to the Community!

    Worry not, just follow the steps here and you'll get your progress back ;)

    Also, since you're here, don't miss a chance to win some Gold bars by saying hi to the Community! Have a Bubblific day!

Answers

  • Posts: 0

    Newbie

    hello! I was in level 800 and I was logged into Facebook. Then my phone reset and I lost everything is there a way I can Retrieve it? Thank you!!
  • Posts: 12,972
    Answer βœ“
    Hello @lizzie66669 and warm welcome to the Community!

    Worry not, just follow the steps here and you'll get your progress back ;)

    Also, since you're here, don't miss a chance to win some Gold bars by saying hi to the Community! Have a Bubblific day!
  • Posts: 1

    Level 1

    Anyone know how to get levels back. I was started at the beginning 
  • Posts: 1

    Level 1

    Lost 876 games would like them back

  • Hi πŸ™‹β€β™€οΈ @holdmt5 Sorry to here that. What process did you do that lost you you're levels πŸ€”

    You will need to check for updates as we have just recently had one then log out of the game turn your device off for at least 1 minute then log back in if the levels still don't restore then play 1 level and then repeat the process. Let me know if this corrects it for you.

    I would also like to say A very warm welcome to our friendly community

    Let me take you on a tour πŸ‘« We will start with the discussion area πŸ“ƒ Then why not select your game forum πŸ•Ήwhere you will be able to post game specific questions and join contests

    Finally here and here will tell you everything about moving around the community πŸ‘€

    A tip for you if you want to tag a specific person, type @ then start typing the name, select the name from drop down and it will then turn black. They then will be notified.

    Happy gaming and have a starlistic day πŸŒŸπŸ™‚

  • Posts: 2

    Level 1

    got a new ipad and lost all my progress

  • Posts: 28,208

    Hi @nese1947 Sorry to hear that did you have your progress saved if so you can play 1 level then close your game and turn your device off and on and your levels will be restored.

    Please let me know first if this procedure works if not I can try to help you further but as long as you had your game saved this will work πŸ‘πŸŒŸ

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