(FIXED) Game Freeze After Watching Ads

Snow_Rider · July 16

🎃 Attention, Bubble Witch 3 Saga Players! 🎃

We are aware of an issue where the game might freeze after watching ads during your magical adventures in Bubble Witch 3 Saga. Our team of wizards is currently investigating this to bring you a smooth gaming experience once again.

🔮 What You Can Do:

Make sure your game is updated to the latest version.
Try restarting the game and your device.
Clear your app cache (don’t worry, this won’t affect your game progress).

We know this can be a bit frustrating, and we appreciate your patience and understanding while we work on a fix. 💜

For updates, we will keep this thread updated right here.

Imaigne · July 13

Hi,

Every time I watch an ad to get more balls, the game freezes.

I'm playing on a Samsung Galaxy S21. My phone and the app are up to date. I have restarted my phone, and un-installed and re-installed the game. Still no luck.

Any tips?

Thanks.

PrettyBubbles · July 14

https://community.king.com/en/bubble-witch-saga/discussion/459782/game-freezes-after-watching-an-ad

Hi my friend welcome to our friendly BW3 family 👪 it's lovely to meet you

Sorry to hear you are having this problem

Can you tell me what add is causing your game to freeze 💓

Alodiaamane · July 14

My Grandma’s game has been doing that as well as mine. As soon as you close the ad it’s just completely frozen and you are forced to close the game. I don’t think it’s any particular ad that is the issue because it happens with different ads. It seems like it could be a game issue on their end if it’s happening to more than one person on different types of devices. We have iPhone 13 Pro max’s. I’ve emailed support and sent them a video of the issue so hopefully they can figure it out, she loves playing and has been really sad it’s been messed up!

Heres the google drive link I shared with support if anyone wants to check out what the issue looks like:

*Edited by CM:⛔️ That’s too much personal information - Our House Rules

Imaigne · July 14

Yeah, it's all the ads, as far as I can tell.

niknaknoodle · July 14

My game freezez after watching a rewards ad

SciFiDi · July 14

I am having the same problem. When I watch an ad to get more bubbles, the first ad plays, it returns to the screen where I should be able to have the choice to watch another ad, but at that point, it seems to get stuck. There is still the animated motion in the background, but it won’t give me the two bubbles I should get, and it doesn’t switch to watch more videos. The only choice I have is to quit out of BubbleWitch.

Elys11 · July 14

I’ve deleted the game and reinstalled it and it still doesn’t work. Doesn’t matter what ad, and it’s only with the ads for more bubbles. All other ads work fine. For reference I’m playing on an iPhone

PrettyBubbles · July 15

https://community.king.com/en/bubble-witch-saga/discussion/comment/3115318#Comment_3115318

Thank you all for reporting this

I will raise it with my cm

@Alodiaamane please let me know the outcome with customer support 💓

gramrose · July 15

It also happens on my samsung 21. Thanks.

SuperMomMom · July 15

https://community.king.com/en/bubble-witch-saga/discussion/comment/3115530#Comment_3115530

Same here and support was no help at all. The just tell you to try all of the obvious things. I think it was the last update that is causing the problem.

(FIXED) Game Freeze After Watching Ads

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