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Hey guys, is anyone else experiencing this on the rewards page...or lack of rewards i should say?! (see screenshot)
Any idea what's going on @PrettyBubbles @johamilton ? I've force closed the app and cleared cache but it's still the same 🤔
Hi my friend yes we have been having issues each season for a while now
When I raised it more than once our cm advised to go to customer services
Please select the contact us tab at the bottom of this page and explain to our customer services
First you will receive an automated reply please reply back to this and explain again Also explain you have already tried all trouble shooting steps here in the community so we have refered you to them as there is no more we can do here in the community
Please let us know how you get on 💓
Sorry you are not getting anywhere with this problem. Hope it gets settled soon for all 🤗
I am so sorry for your experience with our customer services
I hope you can persevere with them my friend 💓
That bit was in brackets @PrettyBubbles , the sentence was 'there really is no point, they always do this to me' - meaning, it's not worth me replying again to them because it's the same every time there's an issue, they've never ever responded properly, only generic emails telling me to ask the community when it's very obvious i already have.
Hi my friend I don't know what this comment means
@mentions aren't working now either 🙄) they always do this to me.
💓
There really is no point @PrettyBubbles (@mentions aren't working now either 🙄) they always do this to me.
If it wasn't for you and the other moderators none of us would ever get anywhere, so thank you all for giving your time 🤗
Sorry you are having this trouble my friend they are usually very good
I know it is stressful but please respond again 💓
Aaaaand they've just sent another email, an exact replica of screenshot number two 😡
What's the point of it when they just completely ignore the information you're giving them? :/
I told you it would be useless @PrettyBubbles , the first email they sent asked for more information, see screenshot number one. I replied back providing everything they needed, plus told them i'd already been on the community without success, and said everything you told me to.
So instead of then giving me a fix or an answer on how to fix it they send this email, which makes no sense whatsoever when they know full well the community can't help. See screenshot number two.
It's as if they've sent those emails the wrong way around 🙄
Great and as I say if they refer you back here just say what advised above
Good luck I will wait to here back from you 💓
Ok, i've had a reply and they've asked for the screenshot 👍
I'll report back when i know more.
I didn't even get an automated reply @PrettyBubbles 😕
Ok @PrettyBubbles , i'll contact them now - i won't hold my breath though, not going by previous interactions with them 🤦♂️
Wish me luck 🤞
I just tried to reply but it needs approving for some inexplicable reason. This happens a lot, and sometimes my replies never get published even though there's nothing wrong with them.
This is why we still need PM's, so we can actually communicate when the board won't let us, especially when there's an issue with the game.
Some unable to claim rewards and some not even seeing them and yet some have no issues so it is very topsy-turvy right now
Could you please try by selecting the contact us tab at the bottom of this page and explain to our customer services
If you here nothing back or a referral back to community then stay firm and let them know we have refered you so there is no point in going back to the community
at least you're seeing the Star Cats...
Hey @johamilton 👋
Thanks for replying, but the issue is at the beginning of a new round which only started today after the previous one finished. I got all my rewards for that one.
The above screenshot was what it was like before any rewards were even won this round.
There is a problem right now. Please go to the Contact Us page and let them know your prizes were not there and show them the page. If you do not get a specific answer on the response, go back with the same thing and let them know you did not get your prizes.🤗
Thank you very much my friend 🤗
I will do it and hope things go well.
A new season has started but there is no reward.
I think this happened after the game update today. 🤦
I tried several standard repair methods but it didn't work for me.
@PrettyBubbles
@johamilton
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