Issue with Claiming Rewards in Star Cats Season - Update the game (EDITED BY CM)

PD987 · September 10

Ok, i've had a reply and they've asked for the screenshot 👍

I'll report back when i know more.

PrettyBubbles · September 10

https://community.king.com/en/bubble-witch-saga/discussion/comment/3152768#Comment_3152768

Great and as I say if they refer you back here just say what advised above

Good luck I will wait to here back from you 💓

PD987 · September 10

https://community.king.com/en/bubble-witch-saga/discussion/comment/3152774#Comment_3152774

I told you it would be useless @PrettyBubbles , the first email they sent asked for more information, see screenshot number one. I replied back providing everything they needed, plus told them i'd already been on the community without success, and said everything you told me to.

So instead of then giving me a fix or an answer on how to fix it they send this email, which makes no sense whatsoever when they know full well the community can't help. See screenshot number two.

It's as if they've sent those emails the wrong way around 🙄

PD987 · September 10

Aaaaand they've just sent another email, an exact replica of screenshot number two 😡

What's the point of it when they just completely ignore the information you're giving them? :/

PrettyBubbles · September 11

https://community.king.com/en/bubble-witch-saga/discussion/comment/3153002#Comment_3153002

Sorry you are having this trouble my friend they are usually very good

I know it is stressful but please respond again 💓

PD987 · September 11

https://community.king.com/en/bubble-witch-saga/discussion/comment/3153169#Comment_3153169

There really is no point @PrettyBubbles (@mentions aren't working now either 🙄) they always do this to me.

If it wasn't for you and the other moderators none of us would ever get anywhere, so thank you all for giving your time 🤗

PrettyBubbles · September 11

https://community.king.com/en/bubble-witch-saga/discussion/comment/3153249#Comment_3153249

Hi my friend I don't know what this comment means

@mentions aren't working now either 🙄) they always do this to me.

💓

PD987 · September 11

https://community.king.com/en/bubble-witch-saga/discussion/comment/3153267#Comment_3153267

That bit was in brackets @PrettyBubbles , the sentence was 'there really is no point, they always do this to me' - meaning, it's not worth me replying again to them because it's the same every time there's an issue, they've never ever responded properly, only generic emails telling me to ask the community when it's very obvious i already have.