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Hey guys, is anyone else experiencing this on the rewards page...or lack of rewards i should say?! (see screenshot)
Any idea what's going on @PrettyBubbles @johamilton ? I've force closed the app and cleared cache but it's still the same 🤔
Hi my friend yes we have been having issues each season for a while now
When I raised it more than once our cm advised to go to customer services
Please select the contact us tab at the bottom of this page and explain to our customer services
First you will receive an automated reply please reply back to this and explain again Also explain you have already tried all trouble shooting steps here in the community so we have refered you to them as there is no more we can do here in the community
Please let us know how you get on 💓
I came in second for the star cats season master league, but it won’t let me claim the reward. And yes I still only see blank when I go for my other star cats season rewards.
We have another issue after this update @PrettyBubbles 😭 The ads aren't playing properly to earn the extra bubbles. It asks if you want to watch an ad, that works ok, but then it asks 'watch another', but once it's clicked on it takes you straight back to the game which means you don't get all the extra bubbles. And i've only just had these ads back, first time in absolute months and they're not working properly 😩
Screenshots for your perusal 😁
It’s still not working on my end…can’t claim rewards. Will there be another update on Monday? Or was the one yesterday it?
Hi guys we received an update yesterday with a fix included for the star cat season
If your icon had remained after the event had closed please check your update is not pending as your rewards should now be visible 💓
Yes my friend we received an update yesterday yaaay 🥳 so glad it came through and released the lock for the prizes 💓
Hi my friend I am very well tjsnk you for asking I hope you are too
Yes unfortunately this bug is an issue we are hopeful that once the fix comes through for the next season it will reset the icon at the same time 💓
Look like Claiming Rewards is back on Star Cats Season is fixed, after update new version of game.
Yup same blank event page.
I also refuse to reinstall this game. Nothing is saved and you lose everything which sucks. Just fix the issue please.
Hi my friend welcome to our friendly BW3 family 👪 it's lovely to meet you
Sorry you have experienced this issue
Although not nice we will now have to wait for the next season where we are very hopefully there will be a fix 💓
what can be done to rectify the problem as it is not our system but there system that has caused the problem of not getting the rewards that we are due to get. It is not worth playing bubble witch 3 anymore
Thanks for the update @Snow_Rider 🤗
Much appreciated @PrettyBubbles 🤗
Hello there! First and foremost, a big thank you to everyone for continuing to report the issues. We’re reading all your comments and sharing them with the Studio. While the event has now ended, you might still see the Rewards Tab— but no need to reinstall the game. Rest assured, the team is fully aware of the issues you're experiencing, and we sincerely apologize that the event didn’t run as expected.
We’re taking all of your feedback to heart and will work hard to ensure that the next season event runs much more smoothly.
Thanks again for your patience and support! 💫
Yes me too
Hello @PrettyBubbles its my pleasure.
Thank you my friend for your helpful response 💓
We do have a known issue currently
I will move you over to dedicated thread
In the meantime if you select
👉 here 👈 you can join the progress 💓
Hi my friends sorry you have experienced this issue
Please select 👉 here 👈 to follow the progress 💓
Hi my friends I agree as its not your fault
I will pass this on to our cm for her thoughts 💓
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Hi Witches and Wizards! 💜 We wanted to give you a quick update about missing items in the Cat’s Beanstalk — an issue many of you have been reporting for quite some time. First of all, thank you for your patience and for continuously flagging this with us. We know how frustrating it is to wait this long for a fix. The…
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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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