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Why aren’t my stars converting to stardust?
Best Answer
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Thanks for the heads up @PummyRaj hi @Noles_and_Bingo and welcome!
Can I just check that you are talking about the little house at the bottom of the screen? Once it reaches 15 and converts, have you clicked on it to see if there is anything waiting to upgrade in Stella's house? Sometimes that gives mine a kick.
Could you let us know which device you have as it sounds like we need to do some troubleshooting. Make sure your progress is backed up either with Facebook or the Kingdom first though
Answers
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Hello @Noles_and_Bingo, Hearty Welcome to the Bubble Witch 3 section of our friendly King Community
I am sorry to hear about the issue in your game!! I am a new player and have just received levels with Magic Dust so, not sure how they work.
I will tag my friend, who is a Superstar and also an expert of this game @Chicken_Slayer to help you out with this issue!
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Have a great rest of the day/evening! -
Thanks for the heads up @PummyRaj hi @Noles_and_Bingo and welcome!
Can I just check that you are talking about the little house at the bottom of the screen? Once it reaches 15 and converts, have you clicked on it to see if there is anything waiting to upgrade in Stella's house? Sometimes that gives mine a kick.
Could you let us know which device you have as it sounds like we need to do some troubleshooting. Make sure your progress is backed up either with Facebook or the Kingdom first though -
Hi @Chicken_Slayer - thanks for answering. And @PummyRaj Yes I mean the little house at the bottom. It is stuck on 15/15 regardless of how many new levels I complete and if I tap it, I’m taken to Stella’s house. There is nothing being upgraded at the moment. The star dust counter is working when I tap faeries but the stars aren’t converting at all. I’m playing on an iPad and logged in on Facebook.
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No worries, try this here and if you have any issues, come backNoles_and_Bingo said:Hi @Chicken_Slayer - thanks for answering. And @PummyRaj Yes I mean the little house at the bottom. It is stuck on 15/15 regardless of how many new levels I complete and if I tap it, I’m taken to Stella’s house. There is nothing being upgraded at the moment. The star dust counter is working when I tap faeries but the stars aren’t converting at all. I’m playing on an iPad and logged in on Facebook.
https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device
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Possibly, I think i had this issue but reinstalling the game helped so I am sad it hasn't worked
Can you find your player ID for me and could you add a screenshot and I am going to pass it on to the community manager to have a look at. See if she has any suggestions and if not, she can ask the studio if they have had other players with the issue Let me know if you need help with finding your ID 
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