Why aren’t my stars converting to stardust?

Thanks for the heads up @PummyRaj hi @Noles_and_Bingo and welcome!
Can I just check that you are talking about the little house at the bottom of the screen? Once it reaches 15 and converts, have you clicked on it to see if there is anything waiting to upgrade in Stella's house? Sometimes that gives mine a kick.
Could you let us know which device you have as it sounds like we need to do some troubleshooting. Make sure your progress is backed up either with Facebook or the Kingdom first though

All comments

LadyRaffie

Hello everyone!

Thank you for sharing your device details and game ID.
Indeed, the Studio is aware of this issue and they are investigating it. We are currently collecting as much information as possible to be able to help you out.

Thank you and have a Bubblific day

Mine is Windows 10 Pro, Ver 1903, Build 18362.418. My ID is 1090153035. Not sure what you mean by the version number.

15 /15 star and stuck Please help me. I managed 10 levels and it still stands at 15/15 stars. The game is up to date. The mistake still exists.

Android

Version 6.2.7

ID David

I understand don't worry, its a common problem it seems. If you can give the info asked for in the other post on that thread, it will help as they clearly haven't found the root of the issue.

Hey everyone. @QueenRaffie will see this is still an ongoing issue when she gets into the office early next week.
If you could make sure when you post that we have the following info please:

Device used and OS
App version
User ID

Thanks all

Ok, so they did fix it and now it seems it might not be again.

Follow this thread here and I will let the CM know which she will hopefully see early next week.

https://community.king.com/en/bubble-witch-saga/discussion/265048/why-aren-t-my-stars-converting-to-stardust#latest

The game is up to date. The mistake still exists.

Hi @David1 are you on about the little box at the bottom that should turn into star dust?
We did have an issue with this but as far as I am aware it was fixed. Could you please check your app store for an update

I managed 10 levels and it still stands at 15/15 stars

kaiser1618

Hello,

Could you be a bit more precise ? where do you have 15/15 stars ?

15 /15 star and stuck Please help me.

Yes, it's still not fixed and now I am on my 4th pass without it getting any better. It results in delays when I cannot build items for my cats.

emily0526

Even tried to contact support and that was just useless. Would like to know if they are working on the issue or not.

FalyeVessun

John1810 said:

Mine is back stuck at 15 but I have had it convert them twice over the past several weeks and I end up getting all of my stardust at one time. The problem is still not fixed.

The same happened to me. But still not fixed.

Mine has had this happen three times and after it corrects itself it happens again.

anniebell2813

My stars aren't converting to star dust either and the house is stuck at 15 out of 15. This has been going on for over a week and several chapters.

emily0526

And once again it has fixed itself and frozen 15/15. Seriously considering uninstalling it, I'm hoping itll be fixed soon but I dont have my hopes up. Gamer ID 10805988725 android cell phon .

I am still having a failure to convert stars to stardust even though twice I have had my stars converted at one time and received what seems to be all of the stardust I have been entitled to. My assumption is that the number of stars are held in a buffer and either some random action or some action by King staff triggers the conversion. My ID number is 1090153035

nxphe

here’s some screenshots showing my progression from lvl 1005 - 1007 earning 3 stars each time but the star dust bottle remaining at 15. I doubt i’ll get any of the stars back but I’d at least like to be able to get the game to work properly.

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All comments

15 /15 star and stuck Please help me. I managed 10 levels and it still stands at 15/15 stars. The game is up to date. The mistake still exists.

Android

Version 6.2.7

ID David

Mine is Windows 10 Pro, Ver 1903, Build 18362.418. My ID is 1090153035. Not sure what you mean by the version number.

LadyRaffie

wozziewoo

I play on Win 10

My User ID is 3103166343

I've posted on here before & have gotten stardust in a big lump since, but it continues to happen & it's been a while since I've received any.

sofiechen

Hello there,
unfortunately I also have the same problem since a couple of days - stars collected in the house not converting to stardust...
I use an Iphone SE on IOS 13.2.2
User ID 10351598734 and game version 6.2.8
Thank you!

Hi everyone, the studio are aware and we are gathering your information for them, so thank you.
Unfortunately it might be a while before this is fixed as they have a list of things that they are working on. We appreciate your patience with this though

DebbieC89

I have the same issue with my star dust remaining on 15
Android
Os8.1.0
ID DebbieChristmas89

DebbieC89

I have the same issue with my star dust remaining on 15
Android
Os8.1.0
ID DebbieChristmas89

My stars converted to stardust yesterday and then when the first 15 stars registered those converted but after that they stopped at 15/15 again and it's back to square one.

Hi @John1810 and @DebbieC89 the studio are aware but it might be a while before it is fixed. Apologies, but we appreciate your patience

queenie_sue

I’m having the same issue. Stars not converting to stardust. It’s been weeks. Waiting for this to be solved....

@queenie_sue welcome to the community

It will be fixed, but unfortunately we cannot say when as the studio have to work through a list of priority issues, not being able to get into the game being at the top. Along with keeping up with new levels. So it will be mended, we just don't know when yet

queenie_sue

Ok sure. Still enjoying the game. Finally made it to the beanstalk so can’t wait to get it decorated 😁

That is awesome @queenie_sue

armchaircynic7

I have also been having the same issue for weeks.. completed many levels but stars haven't counted.🤷‍♀️🤷‍♀️

Wingnut

Astral League just started and Susi already has 534? How is this even possible?