Why aren’t my stars converting to stardust?

Noles_and_Bingo

My star counter is stuck at 15/15 and it hasn’t changed to stardust. When I finish a level nothing happens. It’s been like if for about a week. Any ideas?

Lady_Choo

Thanks for the heads up @PummyRaj hi @Noles_and_Bingo and welcome!
Can I just check that you are talking about the little house at the bottom of the screen? Once it reaches 15 and converts, have you clicked on it to see if there is anything waiting to upgrade in Stella's house? Sometimes that gives mine a kick. 
Could you let us know which device you have as it sounds like we need to do some troubleshooting. Make sure your progress is backed up either with Facebook or the Kingdom first though

PummyRaj

Hello @Noles_and_Bingo, Hearty Welcome to the Bubble Witch 3 section of our friendly King Community  

I am sorry to hear about the issue in your game!!  I am a new player and have just received levels with Magic Dust so, not sure how they work.    

I will tag my friend, who is a Superstar and also an expert of this game @Chicken_Slayer to help you out with this issue!

** IF you need to write back, please tap on "Type your Comment" box located below.  

Have a great rest of the day/evening!

Lady_Choo

Thanks for the heads up @PummyRaj hi @Noles_and_Bingo and welcome!
Can I just check that you are talking about the little house at the bottom of the screen? Once it reaches 15 and converts, have you clicked on it to see if there is anything waiting to upgrade in Stella's house? Sometimes that gives mine a kick. 
Could you let us know which device you have as it sounds like we need to do some troubleshooting. Make sure your progress is backed up either with Facebook or the Kingdom first though

Noles_and_Bingo

Hi @Chicken_Slayer - thanks for answering. And @PummyRaj Yes I mean the little house at the bottom. It is stuck on 15/15 regardless of how many new levels I complete and if I tap it, I’m taken to Stella’s house. There is nothing being upgraded at the moment. The star dust counter is working when I tap faeries but the stars aren’t converting at all. I’m playing on an iPad and logged in on Facebook. 

Lady_Choo

Noles_and_Bingo said:

Hi @Chicken_Slayer - thanks for answering. And @PummyRaj Yes I mean the little house at the bottom. It is stuck on 15/15 regardless of how many new levels I complete and if I tap it, I’m taken to Stella’s house. There is nothing being upgraded at the moment. The star dust counter is working when I tap faeries but the stars aren’t converting at all. I’m playing on an iPad and logged in on Facebook. 

No worries, try this here and if you have any issues, come back

https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device

Noles_and_Bingo

I tried it @Chicken_Slayer and the game reset but the counter is still stuck at 15/15 regardless of how many levels I complete. I am nearly at the end of a chapter. Maybe that will trigger it into action?

Lady_Choo

Possibly, I think i had this issue but reinstalling the game helped so I am sad it hasn't worked Can you find your player ID for me and could you add a screenshot and I am going to pass it on to the community manager to have a look at. See if she has any suggestions and if not, she can ask the studio if they have had other players with the issue Let me know if you need help with finding your ID  

Noles_and_Bingo

Thank you, @Chicken_Slayer - My User ID is 4322303678. 

Lady_Choo

Thank you @Noles_and_Bingo, I will let you know if I hear anything from the CM before you do, I have let her know

Claudia1306

Geben Sie Ihren Kommentar ein

Claudia1306

Hallo, ich habe das gleiche Problem. 
Was kann ich tun? 
Screenshot anbei. 

Vielen Dank für die Hilfe.