Crashing game

Victor08 · April 2019

Although I tried every suggestion the support provided me with, my game keeps crashing. I have had this problem now and then, but it is getting worse and now the game crashes every time I try to start it up. Someone tot an idea how to fix the problem?

_Elsa_ · April 2019

Hi @Victor08 sorry for the delay in responding. They are going to ask you to do some troubleshooting so let's try that first. Clear the history and make sure that you have the most recent version of the game. Click on one of the links below to complete the troubleshooting. Are you playing the game through Facebook or the Kingdom? Also where are you playing the game - mobile or desktop?

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Victor08 · April 2019

Hello Elsa,

thank you for your reply. Unfortunately, none of the troubleshooting you suggested does help. The game keeps crashing. Sometimes when I start playing a level (i'm in level 932). Sometimes at the end of the level. I'ts a pity, but now it is no fun playing anymore. I hope there are Some other suggestions. I play the game on an IPad 2, with more than 3 Gb of spare space. And everything is updated to the latest version..

i hope someone is able to help.

thanks, Victor

_Elsa_ · April 2019

Hi @Victor08 I wonder if your device is too old. Here is some information but I don't know how helpful it can be. Try the steps and let me know if it works for you. Are you able to get the most recent IOS version?

https://community.king.com/en/candy-crush-friends-saga/discussion/177472/im-having-technical-difficulties-with-my-apple-device-which-ones-work-best-with-king-games

NenaLo · July 2020

I have tried everything and nothing works so far, I can't even join the forum because of the laggy iPad interface (I now used my iPhone to fulfill that).

NenaLo · July 2020

I also tried all the alternatives, I had to create this account to look for help.

NenaLo · July 2020

I resetted every setting, even changed the performance and improved the iPad a lot.

NenaLo · July 2020

But there's still no improvement in the performance of the usage of my King Apps, BubbleWitch2 and Papa Pear keep crashing after a couple seconds of being opened, I can't even make it to the levels screen.

QueenB · July 2020

@NenaLo It sounds like the iPad can no longer handle these games as they are a little bit heavy in graphics which can cause the game to crash.

Which model do you have? This link will help you find it 😉

NenaLo · July 2020

It seems to be an iPad Mini 1 (MD529LL/A), with about 25 GB of free space.

I'm afraid it might be the fact it is an old model, but since I restored it to its factory settings and then lowered all the performance consuming options, I hoped for a better outcome.

After several attempts, nothing worked, I think the solution will be acquiring a new device...

Crashing game

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