Unknown Error message when logging via Facebook on Windows 10 (RESOLVED)

JustPlaying

Hi @thadeusito can you try clearing cache and cookie / reinstall and restart and let me know if that helps?  Have you had any Windows 10 updates? Thanks for your help

JustPlaying

Hi @grandmother4 @TMcCauley @PROUDCAGLEHEAD can you try clearing cache and cookie / reinstall and restart and let me know if that helps?  Have you had any Windows 10 updates? Thanks for your help

Michel_Zwart

Why cant i play candy crush friends on my pc anymore, windows 10? Now 2 days ago i still get " unkown error" i was logged in on facebook and now logged out. I have try everything, uninstall reinstall, cleared cache. Nothing works.

King_admin

This discussion was created from comments split from: be able to connect with friends online.

QueenMia

Hello @thadeusito

Welcome to the Community

I'm happy to hear you think the game is great I think so too, hehe! 

As for Windows 10, there is indeed an issue with the connection at the moment. Be assured that our team is working on it and the problem should be resolved by the end of the day We're really sorry for the inconvenience. In the meantime, if you have access to the game via a phone, that will work perfectly. 

Thanks for posting here and if you want a chance to get some seriously sweet treat from Yeti, check here

TMcCauley

Problem still ongoing. It's been like that for the last couple of days.

QueenMia

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

TMcCauley

Everything's up to date. Windows automatically updates itself. 

TMcCauley

QueenMia said:

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

Cheers. Just told my friend now. 

PROUDCAGLEHEAD

I have tried all the above listed