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Unknown Error message when logging via Facebook on Windows 10 (RESOLVED)

TMcCauley
TMcCauley Posts: 28

Level 3
edited October 2018 in Support
My friend is trying to sign in to the game using Facebook and a red error message saying 'Whoops an unknown error occurred' appears. It's come up twice Eventhough a re-install and un-install has been done. 

Best Answers

  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hi there,

    Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again :)

    Thanks for the help in troubleshooting and your patience! It's been highly appreciated :) Have a great day everyone!
  • TMcCauley
    TMcCauley Posts: 28

    Level 3
    Answer ✓
    QueenMia said:
    Hi there,

    Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again :)

    Thanks for the help in troubleshooting and your patience! It's been highly appreciated :) Have a great day everyone!
    Cheers. Just told my friend now. 
  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hi everyone, as I said, it is being dealt with as we speak. The problem might be taking a few more hours to fixed than initially planned but we are doing our best to solve it asap so you guys can spend a happy weekend crushing candies. We are sorry for the inconvenience, but be assured we are working hard as we want to solve the problem as much as you ;) 
  • TMcCauley
    TMcCauley Posts: 28

    Level 3
    Answer ✓
    My friend says the game's working normally now. Thank you!  :) 
  • QueenMia
    QueenMia Posts: 12,979
    edited October 2018 Answer ✓
     Yay!!! 

«13

Answers

  • Rosedach
    Rosedach Posts: 21

    Level 3
    edited October 2018
    I have been trying to log into Candy Crush Friends in order to get the game so I can download it and play
  • JustPlaying
    JustPlaying Posts: 4,196
    edited October 2018
    Hi @Rosedach ,

    You can download from Google Play, Itunes and for computer Windows 10 only from the windows app store. What is the device you are trying to install on? All links are on this page https://www.candycrushfriendssaga.com/
    Once clicking you would need to login to the store you are trying to download from.
    Once you have downloaded you can login with your Facebook account or King account
  • JustPlaying
    JustPlaying Posts: 4,196
    edited October 2018
    Hi @TMcCauley I am sorry you are having an issue. What is the device this is happening on? Are you connected through data or Wi-Fi? Are you entering a password or is the device already connected with the Facebook app and its auto logging in? Have they been able to login before? Are you able to login with the Facebook app?
  • PROUDCAGLEHEAD
    PROUDCAGLEHEAD Posts: 25

    Level 3
    I am having this issue as well. I am on PC. I am connected through Wifi. The device was connected with Facebook and auto login.Yes I have been able to sign in. Tonight was the first time with this issue. No when I start to play I am told I need to sign into Facebook and when I try I get the message listed above
  • JustPlaying
    JustPlaying Posts: 4,196
    @PROUDCAGLEHEAD Thank you for the info let us look into
  • TMcCauley
    TMcCauley Posts: 28

    Level 3
    JustPlaying said:
    Hi @TMcCauley I am sorry you are having an issue. What is the device this is happening on? Are you connected through data or Wi-Fi? Are you entering a password or is the device already connected with the Facebook app and its auto logging in? Have they been able to login before? Are you able to login with the Facebook app?
    Hi @JustPlaying,

    My friend contacted me this morning and wanted to know what is causing the problem. I was advised that a password reset had been done via Facebook. The problem occurred when the game was open on Windows 10 but seems to work on other devices. 
  • grandmother4
    grandmother4 Posts: 10

    Level 2
    I am also having this problem of signing in, it says there was an un known problem, I signed in with my FB account, now it won't let me
  • grandmother4
    grandmother4 Posts: 10

    Level 2
     why is there a problem with signing in with FB account, it didn't happen before, I am playing on my
  • thadeusito
    thadeusito Posts: 2

    Level 1
    Hey, the game is great! but I'm not getting the connection with Facebook neither by app from Microsoft Store on Windows10 neither by the Facebook gameroom, in Brazil. 
  • thadeusito
    thadeusito Posts: 2

    Level 1
    when i try to connect with facebook appears on top a red bar with "unknow error" (app download from windows app store). In facebook gameroom the game is not loading. 
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