Unknown Error message when logging via Facebook on Windows 10 (RESOLVED)

TMcCauley

My friend is trying to sign in to the game using Facebook and a red error message saying 'Whoops an unknown error occurred' appears. It's come up twice Eventhough a re-install and un-install has been done. 

QueenMia

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

TMcCauley

QueenMia said:

Hi there,

Actually our Team confirmed that there is an issue with Facebook and Windows 10. We are actively working on it and the problem should be solved by the end of the day. We are very sorry for the inconvenient, but rest assured you will be soon able to join your friends again

Thanks for the help in troubleshooting and your patience! It's been highly appreciated Have a great day everyone!

Cheers. Just told my friend now. 

QueenMia

Hi everyone, as I said, it is being dealt with as we speak. The problem might be taking a few more hours to fixed than initially planned but we are doing our best to solve it asap so you guys can spend a happy weekend crushing candies. We are sorry for the inconvenience, but be assured we are working hard as we want to solve the problem as much as you  

TMcCauley

My friend says the game's working normally now. Thank you!   

QueenMia

 Yay!!! 

Rosedach

I have been trying to log into Candy Crush Friends in order to get the game so I can download it and play

JustPlaying

Hi @Rosedach ,

You can download from Google Play, Itunes and for computer Windows 10 only from the windows app store. What is the device you are trying to install on? All links are on this page https://www.candycrushfriendssaga.com/
Once clicking you would need to login to the store you are trying to download from.
Once you have downloaded you can login with your Facebook account or King account

JustPlaying

Hi @TMcCauley I am sorry you are having an issue. What is the device this is happening on? Are you connected through data or Wi-Fi? Are you entering a password or is the device already connected with the Facebook app and its auto logging in? Have they been able to login before? Are you able to login with the Facebook app?

PROUDCAGLEHEAD

I am having this issue as well. I am on PC. I am connected through Wifi. The device was connected with Facebook and auto login.Yes I have been able to sign in. Tonight was the first time with this issue. No when I start to play I am told I need to sign into Facebook and when I try I get the message listed above

JustPlaying

@PROUDCAGLEHEAD Thank you for the info let us look into

TMcCauley

JustPlaying said:

Hi @TMcCauley I am sorry you are having an issue. What is the device this is happening on? Are you connected through data or Wi-Fi? Are you entering a password or is the device already connected with the Facebook app and its auto logging in? Have they been able to login before? Are you able to login with the Facebook app?

Hi @JustPlaying,

My friend contacted me this morning and wanted to know what is causing the problem. I was advised that a password reset had been done via Facebook. The problem occurred when the game was open on Windows 10 but seems to work on other devices. 

grandmother4

I am also having this problem of signing in, it says there was an un known problem, I signed in with my FB account, now it won't let me

grandmother4

 why is there a problem with signing in with FB account, it didn't happen before, I am playing on my

thadeusito

Hey, the game is great! but I'm not getting the connection with Facebook neither by app from Microsoft Store on Windows10 neither by the Facebook gameroom, in Brazil. 

thadeusito

when i try to connect with facebook appears on top a red bar with "unknow error" (app download from windows app store). In facebook gameroom the game is not loading. 

JustPlaying

Hi @thadeusito can you try clearing cache and cookie / reinstall and restart and let me know if that helps?  Have you had any Windows 10 updates? Thanks for your help

JustPlaying

Hi @grandmother4 @TMcCauley @PROUDCAGLEHEAD can you try clearing cache and cookie / reinstall and restart and let me know if that helps?  Have you had any Windows 10 updates? Thanks for your help

Michel_Zwart

Why cant i play candy crush friends on my pc anymore, windows 10? Now 2 days ago i still get " unkown error" i was logged in on facebook and now logged out. I have try everything, uninstall reinstall, cleared cache. Nothing works.

System

This discussion was created from comments split from: be able to connect with friends online.

QueenMia

Hello @thadeusito

Welcome to the Community

I'm happy to hear you think the game is great I think so too, hehe! 

As for Windows 10, there is indeed an issue with the connection at the moment. Be assured that our team is working on it and the problem should be resolved by the end of the day We're really sorry for the inconvenience. In the meantime, if you have access to the game via a phone, that will work perfectly. 

Thanks for posting here and if you want a chance to get some seriously sweet treat from Yeti, check here