Prizes from the Quests

PummyRaj

Hello!

I wasn't sure which category does this  belong!  Hence I am posting in the "Support" category

So, my observation is:: from the Quests, sometimes we receive the booster of "Jelly Fish" or "Coloring Candy" or "Wrapped Candy" FOR FEW HOURS.  I received all these either for 1 or 2 hours.  (I am hoping +2 h means 2 hours).  But, none of those boosters stayed in the game that long but only for 2 turns!!

Did I get confused?  Did any of you notice it or did this happen to anybody else?  Is there a fix for this?

JustPlaying

Hi @Pummy Raj those quests give pieces which you need to collect. You need to collect the required amount get the 2+ hours. In this example I collected enough for a friendly fish for 2 hours and 3 pieces towards the 30 I need for the next 1. I will now have a timer on my character select screen like Queen Mia posted above. Lollipops do not have timers and are 1 time use.

JustPlaying

Hi @Pummy Raj I am sorry you are having an issue.   It should be 2 hours real time from the time you win them (not play time). Did you leave the game or do anything that would impact the time on your device?

PummyRaj

Hello, again!

No, that is not the case.  Each time (5 - 6 times as of now) I won this reward, I have played continuously but every time those special boosters would appear only for 2 times (whether I loose the level or won it).

To be specific, the coloring candy stayed for 4 trials and other 2 -- the Jelly Fish & Wrapped candy stayed for only 2 trials.  Usually, I finish a level within 7 minutes (max). Hence, exceeding the time limit is NOT the issue either!

JustPlaying

@Pummy Raj Ok let us look into

QueenMia

Hey there @Pummy Raj

You can see how long the booster is going to last before starting a level: 

If your booster says 2h, then it indeed should last for 2 hours. How are you earning these? I take it that they are from the daily gifts and "end of episodes"? 

I'll add one to your account now as a compensation - Let us know if it happens again!!

Thanks Pummy

PummyRaj

Hello Mia!

It is definitely NOT the "Daily" gift.  Do not remember if it the "Episode End" gift OR the "Mystery Key" gift!!  

Will definitely update you next time.  Thanks!

PummyRaj

Oh! I have never seen the "Display" you have shown in above picture

JustPlaying

Hi @Pummy Raj those quests give pieces which you need to collect. You need to collect the required amount get the 2+ hours. In this example I collected enough for a friendly fish for 2 hours and 3 pieces towards the 30 I need for the next 1. I will now have a timer on my character select screen like Queen Mia posted above. Lollipops do not have timers and are 1 time use.

Veeresh

@Pummy Raj - did you change your device time ??  

PummyRaj

Veeresh said:

@Pummy Raj - did you change your device time ??  

On which device are you talking about?  Usually, the Computers & Mobile phones set to the local time / time changes automatically...

vicitrow

My fish with the bolt does nothing during my level the candy with the lighting bolt gives me 3 pieces but nothing with the fish I don't get it what's the fish's purpose