Lives

Cindy_Wheat

I send my friends lives all of the time but I never get any. Could something be wrong or are they just not sending me any? When I first started playing this game I received lives but that has stopped and that makes me wonder if something is wrong

JustPlaying

Hi @Cindy_Wheat

There is an open post for this issue.

If you are logged in with a Facebook account:

We're having issues with third party and our Teams are working directly with them to fix this, however, some implementations need to be done which might take some time. Therefore, we're very sorry but if you're playing via Facebook, there can be some discrepancies between the lives sent and received.

There is no need to report anymore as we're working on it. The open post will be updated once we have a solution but bear in mind that since third party is involved, it can take longer. 

If you are logged in with a King account (Kingdom only, not Facebook)

Report in the open thread:

·         Issue (Can send but not receive/ Cannot send nor receive/ etc)

·         Your Game ID 

So it can be looked into and help us to understand what's going on and be able to fix any issue that may be ongoing. 

If you don't know how to find your game ID, check this 

Thanks a lot for your understanding and patience. This post will be closed.. please see the open post for updates

JustPlaying

Hi @Cindy_Wheat

There is an open post for this issue.

If you are logged in with a Facebook account:

We're having issues with third party and our Teams are working directly with them to fix this, however, some implementations need to be done which might take some time. Therefore, we're very sorry but if you're playing via Facebook, there can be some discrepancies between the lives sent and received.

There is no need to report anymore as we're working on it. The open post will be updated once we have a solution but bear in mind that since third party is involved, it can take longer. 

If you are logged in with a King account (Kingdom only, not Facebook)

Report in the open thread:

·         Issue (Can send but not receive/ Cannot send nor receive/ etc)

·         Your Game ID 

So it can be looked into and help us to understand what's going on and be able to fix any issue that may be ongoing. 

If you don't know how to find your game ID, check this 

Thanks a lot for your understanding and patience. This post will be closed.. please see the open post for updates