Piggy bank problem

BBURNS

Why can't I open my piggy bank? I keep getting an error message asking me to try again 

karen26

Why can’t I get into my piggy bank?

Zenxs_

I can't access too

sunnyshineM

Piggy bank Is still down. What's going on?

Lady_Choo

Hi all, welcome to the community. 
I am not sure if there is an issue with this at the moment so I am going to go look into it and will get back to you  

Lady_Choo

Ok, quick question for you all. Have you recently updated it?
We seem to have an issue with the latest version connecting to the store, if you are on android please could you clear your game cache, you can find instructions on how to do that here:

https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest

If you are playing via iOS (an apple product) unfortunately you cannot clear cache the same. It won't clear until you uninstall the app.
If your progress is saved either to Facebook or the Kingdom, please uninstall the app, reboot your device and reinstall it (It will unfortunately lose any saved boosters but this is the only way it can be cleared) then log in.

If this doesn't work, please let us know so that we can inform the community managers  

BBURNS

I had to clean my cache and uninstall the game and then reinstall for it to work. This is the 2nd time I have had to do this

Lady_Choo

Thank you for telling us @BBURNS, I am sorry you had to go through this. Sometimes its beyond Kings control when there are so many devices out there things don't show up until afterwards.  I have the same with another non king game at the moment, it likes to crash at times when I am trying to do something and its frustrating. 

Zenxs_

Solved too but that's quite annoying as you point out...