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Piggy bank problem

BBURNSBBURNS Posts: 2 Newbie
Why can't I open my piggy bank? I keep getting an error message asking me to try again 

Answers

  • karen26karen26 Posts: 1 Newbie
    Why can’t I get into my piggy bank?
  • Hey! Would you like to give us your opinion?

  • sunnyshineMsunnyshineM Posts: 1 Newbie
    Piggy bank Is still down. What's going on?
  • Lady_ChooLady_Choo Posts: 13,820 Farm Moderator
    Hi all, welcome to the community. 
    I am not sure if there is an issue with this at the moment so I am going to go look into it and will get back to you :) 


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

  • Lady_ChooLady_Choo Posts: 13,820 Farm Moderator
    Ok, quick question for you all. Have you recently updated it?
    We seem to have an issue with the latest version connecting to the store, if you are on android please could you clear your game cache, you can find instructions on how to do that here:

    https://community.king.com/en/farm-heroes-saga/discussion/230379/superstar-information-post-crashing-on-android#latest

    If you are playing via iOS (an apple product) unfortunately you cannot clear cache the same. It won't clear until you uninstall the app.
    If your progress is saved either to Facebook or the Kingdom, please uninstall the app, reboot your device and reinstall it (It will unfortunately lose any saved boosters but this is the only way it can be cleared) then log in.

    If this doesn't work, please let us know so that we can inform the community managers :) 


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

  • BBURNSBBURNS Posts: 2 Newbie
    I had to clean my cache and uninstall the game and then reinstall for it to work. This is the 2nd time I have had to do this
  • Lady_ChooLady_Choo Posts: 13,820 Farm Moderator
    Thank you for telling us @BBURNS, I am sorry you had to go through this. Sometimes its beyond Kings control when there are so many devices out there things don't show up until afterwards.  I have the same with another non king game at the moment, it likes to crash at times when I am trying to do something and its frustrating. 


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

  • Zenxs_Zenxs_ Posts: 3 Newbie
    Solved too but that's quite annoying as you point out...
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