Hello, and welcome to the sweetest community around @karla94! The first thing to try would be basic troubleshooting, such as making sure both your game and device software are both up to date, making sure that you have at least 2GB worth of free storage space on your device, making sure you are securely connected to the internet, and making sure to shut down your device for at least 10 seconds, and reopening the game after making sure all of the above have been completed. You can also checkout the link below for information regarding the known issues with the games, and possible solutions to them at the link below. I hope this helps you! https://community.king.com/en/candy-crush-friends-saga/discussion/177763/all-you-need-to-know-to-fix-bugs-and-answer-your-questions-read-before-posting#latest
Answers
https://community.king.com/en/candy-crush-friends-saga/discussion/177763/all-you-need-to-know-to-fix-bugs-and-answer-your-questions-read-before-posting#latest
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0 · Helpful Woah! Sweet Love Haha