Problems with Dachs at level 565

ojgu20

Dachs does not disappear from level 565 (despite having run out of time). I go to level 574 and Dachs still remains at level 565. And when I click on the chest the game freezes and I have to close it.

pelle

Same thing happens to me, but on level 1068.

Cilidris

Same problem on level 1113.

PummyRaj

Hello @ojgu20 @pelle and @Cilidris, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear that you all are not able to collect the key from Dachs!!  Unfortunately, this is the glitch that popped up with recent update!!  This issue has already been reported and the King Studio is looking into it

Here is main thread link for you to post your comments and keep an eye for updates  https://community.king.com/en/candy-crush-friends-saga/discussion/259216/reported-issue-read-i-did-not-receive-the-key-when-passing-the-necessary-level#latest

Can you all please go to that above thread and post these needed details as this post will be closed now....
(1) Device you are using; (2) Version you have currently (3) Your King game user ID (it will be in Digits)
This is the link to find your ID https://community.king.com/en/bubble-witch-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Thank you for posting in the Community!  Have a nice rest of the weekend