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My daily quests stopped being updated

velveTEvelveTE Posts: 3 Newbie
in Support
It's been about a week since they stopped updated. The time counts down normally, however I don't have any daily quests no more. Please advise. The game is up to date, i restarted my phone, etc. - nothing helps
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  • Hey! Would you like to give us your opinion?

  • bearwithmebearwithme Posts: 10,909 Candy Moderator
    Hi @velveTE and welcome to our community of friends.  😊 Can you please post a screenshot?  You said you have the latest version and have restarted your phone.  Are you playing on Android or IOS?  Have you cleared your cache and do you have a good internet connection?  Sometimes if the game doesn't think you have a good connection it can cause problems with your game.
    Please tag me when you reply so I will be notified and can respond to you in a timely fashion.  Thanks.

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
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  • velveTEvelveTE Posts: 3 Newbie
    Hi @bearwithme and thank you for your respond. I play on Android Galaxy S10+. My internet connection had not been changed and this problem occured just recently. It acts normal in time manner, it just not "releasing" the new daily quests. 

    Thanks in advance for your help.
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  • KingChewyKingChewy Posts: 13,713 Sweet Legend
    edited July 2019
    Hi @velveTE - to add to what my friend @bearwithme said ☝🏻- have you tried clearing the cache and cookies like suggested? Have you tried logging out of your account powering off your device for 10 seconds and then logging back in to see if it resets it?  Please not you also need about 2mb of free space on your device for the game to work properly. 

    Here are the general guidelines for an Android device:

    https://community.king.com/en/candy-crush-friends-saga/discussion/177464/is-my-android-device-compatible-with-the-game#latest

    Let us know how that goes and if not still working we can escalate it to the CM for further assistance 💪🏻

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  • bearwithmebearwithme Posts: 10,909 Candy Moderator
    Wow @Foley1362 those are awesome tips. Thank you.  We’ve actually been corresponding via PM and @QueenMia will bring it to the attention of the game studio next week - now that velveTE has provided her user ID. 

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


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  • bearwithmebearwithme Posts: 10,909 Candy Moderator
    Accepted Answer
    The game studio looked into the problem - it turns out it was just a temporary glitch and @velveTE has her daily quests back!

    Thanks again @QueenMia for your assistance in this matter.
    Accepted Answer

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


    Flag · Helpful Woah! 1Sweet Love Haha
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