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I can't play since an update to the game.

2

Answers

  • wleewlee Posts: 5
    Happened the next day after August 7th 2019 update. I have cleared cache, uninstalled and reinstalled the game but still cannot open it what's the deal with your update?
  • PummyRajPummyRaj Posts: 4,071 Superstar
    Hello @wlee, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!! 

    What is happening when you try to open the game?  Are you just seeing the "Home" screen of the game OR it is not going to the game screen too?  Some players are complaining about having issues after the recent Update!!  Once you give as much details as possible, I will escalate the issue to the Community Team :+1: 

    Can you post back with details of the device you are using and your game user ID number?  Here is a link to look for your ID  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it  

    Talk to you soon!  Have a great rest of the Sunday!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

  • axionaxion Posts: 9
    edited August 11
    Sorry my mistake it was allready started up once from portrait mode
  • monster902monster902 Posts: 3
    I am unable to find the ID number to see if this will help but I am unable to open the app to get it as I click on the icon I get a black screen then it goes back to program manager so I am definitely stuck.
  • richie1313richie1313 Posts: 2
    If you restart your tablet it might help refresh the app. 
  • PummyRajPummyRaj Posts: 4,071 Superstar
    edited August 12
    Hello @Knight789, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  Can you please explain a bit more about what is happening?  

    Are you able to see the "Play" screen?  Is the game closing once you press on "Play"?  Or is it something else? 

    Try some trouble-shooting steps and see if it helps!  Here is a link to follow for your tablet  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

    ** IF you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Looking forward to talk to you soon!  Have a nice day/evening!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

  • PummyRajPummyRaj Posts: 4,071 Superstar
    Hello @wlee

    I saw your other post and understood what you wrote!  Let's try some trouble shooting steps and see if removes the flickering and takes you back to the game!!    

    Here is the link to work on Android devices -->  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

    Please try all the steps given in that link except "Delete & Reinstall the App"!  It is a last resort because we will loose all our saved up lollipops and they will not be reimbursed by the King team UNLESS they were purchased with real money!

    If nothing resolves the issue, you can go ahead with re installation... but, remember that all the Lollipops will be lost!!

    Please let me know.  Tap on "Type your Comment" box located below to write back :+1:  

    Talk to you soon!  Have a great week ahead!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

  • axionaxion Posts: 9
    edited August 12
    The problem only appears to happen if the game gets started while the android device is in landscape mode.
    The screen goes black and tries to switch to portrait mode but returns to landscape mode "desktop".
    So the game only doesn't start if the tablet/phone is set to landscape mode before starting.
    If I set the display to portrait mode before tapping on the game it starts normally.
    Before the latest update the game would allways automatically switch to portrait mode. And now during the short startup it still tries to trun the screen 90degrees ( the buttons move to the portait edge ) but the orange screen does not appear but the screen returns to the desktop.
  • QueenMiaQueenMia Posts: 4,787 Community Manager
    Hey @axion - Yes, that's right! That's why for the time being, it's best to use the portrait mode ;) I'll let you guys know once the landscape mode is back to normal! 

    Thanks! 

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  • wleewlee Posts: 5
    The app icon is on my homepage. When I click on Candy Crush friends Saga app icon, nothing happens. The game does not open! I have checked for all updates to my tablet as well as the game. I have sufficient memory and the cache has been cleared. I cannot get into the game no matter what I try. I seriously believe there's nothing else I can do on my end. It all happened immediately after the August 7th automatic update.  Please fix this bug for me and many others as I really miss playing my game!
  • axionaxion Posts: 9
    wlee said:
    The app icon is on my homepage. When I click on Candy Crush friends Saga app icon, nothing happens. The game does not open! I have checked for all updates to my tablet as well as the game. I have sufficient memory and the cache has been cleared. I cannot get into the game no matter what I try. I seriously believe there's nothing else I can do on my end. It all happened immediately after the August 7th automatic update.  Please fix this bug for me and many others as I really miss playing my game!
    Dear WLee change your screen from landscape (horizontal) to portrait (vertical) mode before trying to start Candy Crush Friends Saga.
  • wleewlee Posts: 5
    I have tried everything you suggested. My game finally came back when I switched from landscape mode to portrait mode. Unfortunately everything was lost my score Etc sense I tried all of your methods. What a shame I had to go through this because of your August 7th update and now I am back to zero
  • wleewlee Posts: 5
    Sadly I am now back at level 1 instead of level  589 due to your update 
  • axionaxion Posts: 9
    wlee said:
    Sadly I am now back at level 1 instead of level  589 due to your update

    Don't forget to login to your account either through facebook or otherwhise.
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