Your opinion matters! Let our Studio know what you think about Candy Friends Quests here!

I can't play since an update to the game.

Kyeden2008Kyeden2008 Posts: 4
I've cleared my history and cach

Best Answer

Prev13

Answers

  • PummyRajPummyRaj Posts: 4,071 Superstar
    Hello @Kyeden2008, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue!!  But, can you please explain what happened and when did this start?

    Are you playing on a mobile gadget or PC?  What happened after you updated the game? 

    Please post back and give as much details as you can to explain the issue!  If you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Talk to you soon!  Have a great rest of the Saturday!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

  • Kyeden2008Kyeden2008 Posts: 4
    I didn't know an update had happened. I was playing Thursday and I was out all day yesterday so I didn't attempt to play until late last night on my tablet. It won't load.i go to play and it tries to load but it doesn't. I have cleared my history etc. I can play the level I was on via my phone no problems. 
  • BiteMeBiteMe Posts: 0
    After the recent update of 07/08/2019 the game wont start anymore, tried evry option could think of, even deleteted and reinstalled but
    it wont start. Device is a samsung galaxy tab a and the game played fine bf the update. Can u plz check why it wont start anymore plz.. 

  • firebombmarkusfirebombmarkus Posts: 7,183 Superstar
    Hi @BiteMe and welcome to our adorable Community 😊 Can you please tell me which version of Android are you using and how much free memory do you have?
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • axionaxion Posts: 9
    edited August 11
    Since and update approximately 3 days ago Candy Crush Friends Saga crashes as soon as started from landscape mode in android 7.1, 5.0 and 5.0.2 respectively Samsung-Galaxy-Tab10, Asus-k010 and Samsung-Galaxy-SM-A300H.
    However if I set my screen to portrait mode first and then start it will start.

  • jakovc123jakovc123 Posts: 3
    the game wont start from yestrday.?
  • axionaxion Posts: 9
    edited August 11
    Since the Iast update I have to set my android device to portait mode before starting candy crush friends saga otherwhise it will not budge.
  • firebombmarkusfirebombmarkus Posts: 7,183 Superstar
    edited August 11
    Hi @axion @jakovc123 and welcome to our adorable Community 😊 

    @axion Thank you for the details. Can you please tell me are you connected with a Facebook or a King account? I also need to know the version of your game.

    @jakovc123 Can you please tell me which device and OS are you using for playing this game? Are you connected with a Facebook or a King account? I also need to know the version of your game.
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • axionaxion Posts: 9
    The crash happens upon touching the icon the orange King screen doesn't appear. The screen goes black switches to portrait mode and returns to the launcher.
    And I know for certain this problem is not account related because on my phone in order to start it from landscape mode I have to go into the playstore turn the screen to landscape mode and launch CCFS from the open button in its playstore page. It then returns to the playstore page. however if started from the icon or the playstore while in portrait mode it starts normally without any problems.
  • firebombmarkusfirebombmarkus Posts: 7,183 Superstar
    @axion I will elevate this to our Community Manager. I will ask you to be a little bit patient as she is coming back to the office tomorrow. Thank you for your understanding. 
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • jakovc123jakovc123 Posts: 3
    Y,m conected with facebook. Y reinstal game. Still wont start. Y play on samsung pad.
    Please help...

  • firebombmarkusfirebombmarkus Posts: 7,183 Superstar
    @axion @jakovc123 As I said in my post above, I will elevate this to our Community Manager. I just need one more thing, let me know the version of your game and if it's not up to date please update it.
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • jakovc123jakovc123 Posts: 3
    Version 1.18.10
    Y reinstal the game
  • axionaxion Posts: 9
    edited August 11
    Version 1.18.10
    I have reinstalled cleared cache removed all data.
    I have just verified this problem installing ccfs without userlogin on a version 4.4.4 miui.
    It never starts while in landscape mode, starting normally when started in portrait mode.
    I think this has something to do with the game being programmed to run in landscape mode on windows systems.
  • firebombmarkusfirebombmarkus Posts: 7,183 Superstar
    Ok, guys, I just explored this a little bit. We have a very popular idea about getting a landscape mode for this game. You can cast your vote on the link below.

    https://community.king.com/en/candy-crush-friends-saga/discussion/177621/get-a-landscape-mode/p1

    It says that this idea is "in review" although I don't know in which stage, maybe they are testing it. Anyway, we will hear from CM tomorrow and get more info. 
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard