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I didn’t get new quests

pluisjepluisje Posts: 51 ✭✭✭
Hello 
, I have a question , I didn’t get any new quests today , when I open that all I see is the timer for  waiting on new quests ,I hope that anyone have a answer ! 
Thank you 

Best Answer

  • Foley1362Foley1362 Posts: 8,997 Superstar
    Accepted Answer
    Hi @pluisje - Try force closing out of your game. Clear your cache and cookies. Power off your device for at least 30 seconds. Then power back up and login to see if that resyncs the game for you. Let me know if that doesn’t work.
    Accepted Answer

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Answers

  • Foley1362Foley1362 Posts: 8,997 Superstar
    Accepted Answer
    Hi @pluisje - Try force closing out of your game. Clear your cache and cookies. Power off your device for at least 30 seconds. Then power back up and login to see if that resyncs the game for you. Let me know if that doesn’t work.
    Accepted Answer

    You can find out more about our Superstars here

    ❄️🎄⛄️ It's going to be Friend-Tastic! ⛄️🎄❄️

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     WIN 10 Gold bars Here 🎅☃️

    🎄 VOTE to get a PORTAL in Friends Here 🎄
  • pluisjepluisje Posts: 51 ✭✭✭
    Hai @Foley1362
    I did everything you asked me to do,I didn’t work the only that’s worked is delete the game and then I downloaded it again en yes it works well again for now, when I have troubles again I late You know !
    thanks for your advice !
  • pluisjepluisje Posts: 51 ✭✭✭
    Hai @Foley1362,
    i just noticed that after the reboot etc , that I miss all my earned lollipops ,😳

  • Foley1362Foley1362 Posts: 8,997 Superstar
    Hi again @pluisje - I was worried about that which is why NEVER recommend deleting & re-Installing the app as a last resort only.

    Were these purchased boosters? Do you happen to have a photo of how many you had of each?  I can ask our CM to review this but can’t promise anything. I will need your used Id to provide her the info. Let me know if you need help finding that.

    You can find out more about our Superstars here

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  • pluisjepluisje Posts: 51 ✭✭✭
    Hai @Foley1362 , thanks for the reply , yes what you say is true ,but I try everything and that was my last hope , but now I noticing that sometimes since the last update the game closed of his one , and no I have no photos of how many I had , but I know it , not many but I need them so much I’m on level 1867 , but I know I had 2 regular, 1 stripped and 1 wrapped ,and can you help me too find my Id ,thanks for helping me 
  • pluisjepluisje Posts: 51 ✭✭✭
    I found it 
  • Foley1362Foley1362 Posts: 8,997 Superstar
    Thank you @pluisje. Let me check with the CM to see if she can assist 🙏🏻

    You can find out more about our Superstars here

    ❄️🎄⛄️ It's going to be Friend-Tastic! ⛄️🎄❄️

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     WIN 10 Gold bars Here 🎅☃️

    🎄 VOTE to get a PORTAL in Friends Here 🎄
  • Foley1362Foley1362 Posts: 8,997 Superstar
    Hi again @pluisje - good news they should be added back now. Please force close out and back in to see if they appear.

    and again going forward no deletion of the app unless absolutely necessary or it will result in the loss of all boosters!!

    You can find out more about our Superstars here

    ❄️🎄⛄️ It's going to be Friend-Tastic! ⛄️🎄❄️

    ☃️🎅 Help our Studio for a chance to
     WIN 10 Gold bars Here 🎅☃️

    🎄 VOTE to get a PORTAL in Friends Here 🎄
  • pluisjepluisje Posts: 51 ✭✭✭
    Thank you @Foley1362 and CM , 

    for helping me , en yes I’ve got me lollipops back 😁, I’ll gone need them in the game !
    So thank you again for helping me and to give me my lollipops back !!!

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