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Didn't get my map reward for completing a chapter.

wozziewoo
wozziewoo Posts: 168
edited October 2019 in Support
I was just playing level 1840.  I passed the level.  I had earned a level reward, so as soon as I finished the level, the prize box showed up.  After getting the rewards for that, instead of going back to the map as usual & then receiving the map reward before moving onto the next chapter, like usual, the map just shifted & brought me to level 1841 without getting anything.  This is especially significant as I am currenty playing with a timed booster & only a few pieces away from another.  Had I received my map reward I would have most likely had 2 that I could play in tandem, instead of just the one.  It really sucks, because I used extra effort & a bunch of lollipops to beat the level, knowing this would happen.  (Activating the 2nd booster via map reward)  Honestly, even if this gets "fixed" most likely, the one I have will have run out & then I'll get the other 1 & only be able to use 1 at a time.

My game ID is 3103166343.
 
I'm currently playing on Windows 10.

Best Answer

  • QueenMia
    QueenMia Posts: 12,979
    edited October 2019 Answer ✓
    I totally understand your disappointment and we're really sorry for the inconvenience. Our Game Studio is informed now and is looking into it, so hopefully they'll be able to identify the bug shortly and make a fix for it :)

    I have added the missing rewards to your game now. In case you've already been playing today, you'll have to force close the game for those to trigger! 

    Happy crushing 🍒
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