Didn't get my map reward for completing a chapter.

wozziewoowozziewoo Posts: 88 ✭✭✭
edited October 9 in Support
I was just playing level 1840.  I passed the level.  I had earned a level reward, so as soon as I finished the level, the prize box showed up.  After getting the rewards for that, instead of going back to the map as usual & then receiving the map reward before moving onto the next chapter, like usual, the map just shifted & brought me to level 1841 without getting anything.  This is especially significant as I am currenty playing with a timed booster & only a few pieces away from another.  Had I received my map reward I would have most likely had 2 that I could play in tandem, instead of just the one.  It really sucks, because I used extra effort & a bunch of lollipops to beat the level, knowing this would happen.  (Activating the 2nd booster via map reward)  Honestly, even if this gets "fixed" most likely, the one I have will have run out & then I'll get the other 1 & only be able to use 1 at a time.

My game ID is 3103166343.
 
I'm currently playing on Windows 10.

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  • DoubleB423DoubleB423 Posts: 27 ✭✭
    This very same thing happened to the lady of the house about 10 hours ago.
    I'm sorry for your troubles and hope they make it right!
  • wozziewoowozziewoo Posts: 88 ✭✭✭
    This keeps showing up as ANSWERED but it isn't.  There is another reply versifying the same issue, but that in no way actually ANSWERS the question.  Someone who can actually do something to fix this please respond.  Also, not getting "credit" towards my daily quests.  I was on 51 of 60 wrapped candies & 10 of 22 color bombs.  I played a level got a color bomb & a bunch of wrapped candies & at the end of the level the numbers didn't chance.  Not as concerned about the wrapped candies I know I'll finish those (as long as it's a 1 time glitch & not on going) but the color bombs are a bit tougher & everyone counts.
  • Sukanta_BiswasSukanta_Biswas Posts: 8,547 Superstar
    Hi @wozziewoo
    Welcome back to The King Community.🤗
    This week we noticed some such issues, and this was a temporary problem. Hopefully the problem has been resolved, if you find such a problem again, please let us know.
    Thank you 🙏
  • AnnieXAnnieX Posts: 6
    Same problem here - no map reward on completion of a chapter. Please could you fix it?!
  • wozziewoowozziewoo Posts: 88 ✭✭✭
    So how/when do I get the reward(s) I should have gotten?  It's not really resolved if I still miss out.
  • QueenMiaQueenMia Posts: 5,376 Community Manager
    Hi @wozziewoo,

    How are you?
    Sorry for the delay on that one. We are looking into it to see what's happening with the rewards. I have added the missing reward to your account for now. You'll see the box popping up in your game next time you open it ;)

    @AnnieX - Welcome to the Community :waving:
    I'll be able to add the reward to your game if you let me know what's your game ID please. You can check here how to find it. 

    Sorry for the inconvenience.

    Have a good weekend you all 🍒

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  • AnnieXAnnieX Posts: 6
    Thanks for your reply. My game ID is 10829175484. I've completed four chapters in the past couple of days since this problem began - a bit of a winning streak - and it was disappointing not to receive the rewards!
  • AnnieXAnnieX Posts: 6
    Reward received - many thanks!
  • QueenMiaQueenMia Posts: 5,376 Community Manager
    You are more than welcome 🤗

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    👉 Check all about RACHEL here 🎨

    Win Gold bars
     Here 🍒

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  • rockieroad09rockieroad09 Posts: 2
    edited October 11
    Ive passed three chapters and i can see the gift box and when i pass them i dont get my gifts. What is going on? @QueenMia
  • K0607K0607 Posts: 8
    edited October 11
     Hi. @QueenMia ; 我也發生相同的事情。通過1300關,卻沒有地圖寶箱的獎勵,直接前往下一個關卡。希望能夠協助獲得寶箱獎勵。我的ID:1088142729

    (Unsupported Language)
  • lsunterlsunter Posts: 1
    Hi, the same thing just happened to me. I completed level 1800 but instead of getting my Divine prize for completing the chapter it just opened level 1801 instead. Please may I have my reward?. 
  • QueenMiaQueenMia Posts: 5,376 Community Manager
    edited October 11
    Hi @rockieroad09, @K0607, @lsunter :waving:

    I have added the reward to your game now. In case you've already been playing today, you'll have to force close the game for those to trigger! 

    As mentioned above, our Game Studio is informed now and is looking into it, so hopefully they'll be able to identify the bug shortly and make a fix for it ;)

    We're sorry for the inconvenience. But since you're here, don't miss your chance to earn some Gold bars, right here. Good luck :star:    

    @K0607 - Please note that we only speak English on the Community so everyone can understand and be understood. Therefore I'd like to please ask you to post in English from now on. Thank you.

    Have a greta weekend everyone 🍒

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    👉 Check all about RACHEL here 🎨

    Win Gold bars
     Here 🍒

    🌟 Celebrate Candy Crush Friends 1st Anniversary and win Gold bars  🎉
  • K0607K0607 Posts: 8
    The reward has been received - thank you very much!
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