Cannot buy bars or receive or give lives

Tiawonic87

Sorry about that buddy 

Gaynor

Anyone here that can help please ? 

Tiawonic87

What is it that you need? 

PummyRaj

Very Sorry to hear that the problem started again @Gaynor    

But, have you tried the steps for rebooting your network like our Community Manager @QueenMia suggested?  If so, what was the result?  Did it not help you anyway?

QueenMia

Hi there @Gaynor! 

I'm sorry to hear you had issues again. From what I can see, the 12 GB you've purchased have been added to your balance and you now have a total of 17 GB in your game. So that went through. Or are you referring to another purchase maybe? 

In any case, we do not deal with purchases on the Community as there are sensitive information. Please contact our Support here - Select Problem with purchase, then Items not received. 

As for the network steps, as @PummyRaj mentioned, can you please let us know if you've tried them?

Thanks a lot  

Gaynor

Thanks for the replies , it's not showing on my game being as the green circle has returned and I can only see 5 bars if I do as  @PummyRaj asks will I lose anything on my phone ? 

Gaynor

Will I lose anything on my phone by doing network resetting? 

Gaynor

Never mind I give in but thanks for the replies this is the only game I'm having an issue with so I'm deleting it