All my costumes are gone.

robenvrobenv Posts: 4
Hi so, due to some problems I had to uninstall and reinstalled the game today. After reinstalling and login with facebook, all my collected costumes are gone. Also I previously unlocked rachel the racoon but game is trying to play the event again. I can see all my collected costumes but unablr to play eith them.

Best Answer


  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello @robenv Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game that you have lost all the characters that you have collected!! 

    Just wondering.... by any chance, did you take a screenshot after achieving Rachel into your team?  If so, please post it here as it will work as a proof for the team that you gained her and for you to get her back :+1: 

    As for the other characters, can you please post a screenshot how your scrapbook right now and how it looks when you try to play a level? 

    Also, please provide your game user ID number with help of This LINK for the team to look into the issue!

    ** IF you tap on "Type your Comment" box located below, you will be able to write back.  

    Talk to you soon!  Have a great week ahead!

  • robenvrobenv Posts: 4
    edited October 14

    So i reinstalled again, i can use my unlocked costumes but rachel minigame is still showing up. You can see it’s unlocked. 
    İd: 10589768225

  • robenvrobenv Posts: 4
    Thank you for the help! I’ll definitely check the contest, thanks for letting me know..
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