I missed my chewing gum monster update

leia33leia33 Posts: 11
I unintentionally uninstalled my game and when I installed it again the chewing gum show update didn't come back I was almost done and it was 7 days left to finish

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Answers

  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello @leia33 Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    First of all, Thank you very much for coming back and posting your question in English :+1: 

    I am very sorry to hear that you have lost the event on your device because of the re-installation!!  Please provide your game user ID number with the help of This LINK, so that I can bring it to our Friends Community Manager's attention.

    By any chance, did you take any screenshot(s) of the progress of the event?  If so, please post them along with your game ID! 

    ** IF you tap on "Type your Comment" box located below, you will be able to write back.  And if you tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), you will see an option of "Choose Files" to upload the pictures from your device :+1: 

    Looking forward to hear from you!  Have a great rest of the day/evening! 

  • leia33leia33 Posts: 11
    my iD is 6393925929
  • PummyRajPummyRaj Posts: 5,515 Superstar
    Thank you @leia33 for posting your ID number.  

    Were you able to take any screenshots of your progress of the event?

  • leia33leia33 Posts: 11
    unfortunately I couldn't get my phone crashed and crashed some programs including my games
    but it was almost over with almost 3,000 points
    100 left to win the gum monster
  • PummyRajPummyRaj Posts: 5,515 Superstar
    So sorry to hear about that @leia33 ;

    I will escalate about this issue to our Friends Community Manager and request them to see what they can do to assist you to bring the BGT event back to you :+1: 

  • leia33leia33 Posts: 11
    thanks
    I would love to win the gum monster
  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello again @leia33 ;

    What phone are you using to play the game?  

  • leia33leia33 Posts: 11
    hello my phone and a j7 neo
    model number only sm j701mt
  • leia33leia33 Posts: 11
    hello my phone is a j7 neo from samsung
    model sm j701mt number
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