I did not get the Bubble Gum Troll games!

yellowfishyellowfish Posts: 8
I need help, I looked on here for advise. Following others advice, I logged out then back in. Doing this, I still did not get the special levels to earns the bubble gum troll and now, all my lollipop hammers I've been collecting are gone. Please, someone reach out to me!! ☹️

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  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello @yellowfish Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue in your game that the Bubble Gum Troll event has not appeared!!  

    When you said "logged out of the game" -- did you delete the game App and reinstall it?  Because, that would be the reason for loosing all your lollipop hammers!!  Unfortunately, when you have deleted the App, the lollipops are removed from your device memory :o

    With regards to the Troll event, please provide (1) your game user ID number with help of this LINK  (2) device you are using to play the game (3) what version you have currently (make sure that you have installed current updates).

    ** IF you tap on "Type your Comment" box located below, you will be able to write back. 

    Looking forward to hear from you soon!  Have a great rest of the day/evening!   

  • yellowfishyellowfish Posts: 8
    Hello thank you for replying to me. I cannot see my game ID one the top of the screen like the link you sent me. My email connected to the account is [email protected] if that helps at all. I am playing on my cell phone which is a Samsung Note. I have installed the newest updates. I keep checking for new ones just in case that brings the Troll event to life in my game. Thank you again, I really need your expertise!
  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello again @yellowfish Thank you for posting the details :+1: 

    Did you log into the game only through Facebook?  The above steps I gave you to find your ID are for Kingdom account ID. 

    If you are using FB, please use this link to find ID

    Talk to you soon!  Have a great rest of the day/evening!  

  • yellowfishyellowfish Posts: 8
    Thank you so, so much for taking the time to help me. I'm so sorry, I'm just not too computer friendly. I do not have a Facebook account.
  • PummyRajPummyRaj Posts: 5,515 Superstar
    edited October 23
    No problem at all @yellowfish🤗  We are here only to help other players!  So, no need to be sorry at all.  

    Let me ask you something... if you are not signed into the game through Facebook, did you log in through Kingdom account?  

  • yellowfishyellowfish Posts: 8
    I am saving my progress through my email account. I have had the other character's special games, like Olivia the octopus & Rachel the raccoon though. 
  • PummyRajPummyRaj Posts: 5,515 Superstar
    OK, great :+1:  Give me few minutes, I will get back to you =) 

  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello again @yellowfish I will show you 2 pictures below.  Can you please tell me is that how your game looks or is it different....

    (1). This is the screen before I enter into the game 👇👇



  • PummyRajPummyRaj Posts: 5,515 Superstar
    And now to the second pic, when you click on that Profile tab, do you see screen like this?



  • krullkrull Posts: 6
    No bonus on 1240 thanks
  • krullkrull Posts: 6
    And no bonus on the 1241 bound round I got the prize in the puzzle but it did not give me anything 
  • yellowfishyellowfish Posts: 8
    My main screen looks different, it has the bubble gum troll. And my profile screen looks the same.
  • PummyRajPummyRaj Posts: 5,515 Superstar
    My main screen looks different, it has the bubble gum troll. And my profile screen looks the same.
    That's good @Yellowfish :+1: 

    On that "Profile screen", you see the King emblem on top of the screen, right?  Click on it and you will see your ID number. 

    Either copy & paste the number here OR take a screenshot and post it here.  You can do whichever is convenient for you... Now, we will have you game ID number =)

  • yellowfishyellowfish Posts: 8
    I did it!! You're right! I found it!! Here it is: 10013433521
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