No new Halloween map or star chaser event

yuya

ID 8713496896
I'm having issues with the event.
I update the game client 1.24.5 - still map not updated to Halloween and no star chaser event.
My wife and kids got the map and event on their devices - I tried my account there and with my profile still no map or event...
I even changed my password to refresh my account but still no new map or event...
What can I do?

QueenMia

Hey @yuya and @Kellie_Sigley - We've done some updates now. Could you please try again? Just force close the App, clear cache and cookies from your device, open the App again.

Also, as I said, not everyone has access to this event, unfortunately. I understand that it is frustrating, but the reason behind that is to make sure that we deliver the best game experience. In order to do that, we need to check how different groups experience the game.

Let me know! 

yuya

Works now, thanks!

yuya

Got him now 
Thanks again!

yuya

ID 8713496896
I'm having issues with the event.
I update the game client 1.24.5 - still map not updated to Halloween and no star chaser event.
My wife and kids got the map and event on their devices - I tried my account there and with my profile still no map or event...
I even changed my password to refresh my account but still no new map or event...
What can I do?

Jellyscupofjoe

I’m having the same issue!!! So frustrating 

johndvon

How come im not able to play the Halloween update??? 

yuya

Same here...

yuya

Really bummed because I got the 3 boosters for 2 hours but no motivation to play and win levels and stars because no star chaser event activated on my account 😣

actress

Try and restart your  device and see if that helps..

yuya

actress said:

Try and restart your  device and see if that helps..

It didn't help me...

PummyRaj

Hello @yuya and @Jellyscupofjoe Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you have not received the special of the "Pumpkin Odus"!!  But don't be upset that you have not received it as you are not alone!!  I have also not received it and many other Superstars and other players too!! 

We just have to make sure that we are all set with installing the latest updates and wait.  We might receive it few days late probably!!  Not sure!! 

Unless the Friends Community Manager informs you, DO NOT reinstall your game App.  Let's wait and see!! 

Hoping that we all too will receive the Star Chaser and collect that cute Pumpkin Odus!!! 

Have a nice day/evening!  

PummyRaj

Hello @johndvon Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you have not received the special of the "Pumpkin Odus"!!  But don't be upset that you have not received it as you are not alone!!  Many players have not received the event and I am there with you!!  King Studio might be releasing the event to few players at a time, not sure!!  

From our side, we just have to make sure that we are all set with installing the latest updates and wait.  We might receive it few days late probably!!  Unless the Friends Community Manager informs you, DO NOT reinstall your game App.

Hopefully, we will receive the Star Chaser within next few days and collect that cute Pumpkin Odus!!!  

Have a nice day/evening!  

yuya

I really hope we get help soon, the new game client is from the 25th and the event ends in 5 days...

cookiemama

@PummyRaj I have also not gotten the Halloween event. This is the second event in a row that hasn't been there. The bubblegum troll event disappeared and by the time I got it back, there were only 3 days left. I came within a few thousand of completing the final level, but ran out of time. My app is always up to date, I'm playing  on  newer phone - a Samsung Galaxy S10+ that auto updates. I hope this new quest works our better than the last one did.

Acv

@QueenMia I do not have the event on my phone or computer

cookiemama

I closed the app and went back in and the event came up.

lovesrain

It’s not counting my stars on the event... 

QueenMia

Hi guys and welcome to the Community

Make sure you update the game to the latest version first. Once you've done that, force close the App to trigger the update. The event should then appear. 

However, please note that some of you might not have access to this feature for now. 

Let us know how it goes!