Server Error

suzanna21

I can't save my Progress! Server Error. Why?

KingChewy

Retagging @QueenMia for visibility.

@suzanna21 - if you take a picture and save to your phone you can upload it here using the 🏔 icon symbol above the text box. 

Hope this helps 🙏🏻

QueenMia

Hi there @suzanna21 and welcome to the Community

Please clear cache and cookies from your device and make sure you have the latest game update. That should solve the problem. 

If not, let me know what device you're playing on and please, try to add a screenshot. 

Thanks!

suzanna21

Always Connection Error!!! 😔

suzanna21

Hi QueenMia, I clear cache and cookies, I have a latest game update and: Cinnection Error. 😔😔I can't add screenshot on Handy. Facebook connection: Connection Error. 😔😔 I have Iphone 5c. Level: 982 Please help! 😳

KingChewy

Retagging @QueenMia for visibility.

@suzanna21 - if you take a picture and save to your phone you can upload it here using the 🏔 icon symbol above the text box. 

Hope this helps 🙏🏻

suzanna21

QueenMia

Hey there @suzanna21!

I cannot see any error on the screenshot you posted (thanks for it, by the way!). Have your problem been fixed then? If not, it would be helpful to know why exactly happens and what stage of the game you get stuck at. Is it when you try to register via Facebook or Kingdom?

Thanks a lot! 

suzanna21

I try log in to my King account and: There was a connection error. Try again in a bit. I saved for example the FriendsSaga once before (level 932) but I cant animore. Currently in level 982. And all my King Games like that. The WiFi is not detected. No daily rewards no mission nothing. With Facebook same nothing. Everything else works on Mobile with WiFi, so WiFi works perfectly except King games. 

QueenMia

Thanks for giving me more info, @suzanna21 - Let me check with our tech team and I'll get back to you as soon as possible. 
Thanks for your patience and sorry for the inconvenience! 

QueenMia

Hi @suzanna21!

I spoke with our Support and they suggest you to try restart your device. I understand that this may sound a little too simple, but it turns out to be working in most cases. So please, switch your device off, then wait 10 seconds and switch it back on. Launch the game and it should work.

If the issue still persist, then please let me know. It seems that we have a slight technical issue as well. But before, I'd like to make sure the "switching off and on" trick is not working for you. 

Let me know!

Thanks 🍒

suzanna21

I restarted my device, but the issue still persist.