❄️🎄 We want to know what YOU think about the Holiday Calendar. Answer our survey here for a chance to win 10 Gold bars!
🔥 Hot right Now 🌶

Where is they go?

geriberrigeriberri Posts: 1
Yesterday I had 4 pink, 4 striped, 3 gold lollipops. Logged on today the icons are missing. Where did they go? Can they be reinstated? 


  • bearwithmebearwithme Posts: 4,285 Superstar
    Hello @geriberri and welcome to our community.  Wow - I can certainly understand your dismay about the loss of all those boosters.  There are a few things you can do first - please make sure you have a good and steady internet connection.  Sometimes that can cause a temporary glitch in your game.  Also make sure you have cleared your cache and have the most recent update and then restart whatever platform you are playing on (PC or mobile). Hopefully that will cause your missing boosters to reappear.

    If that doesn't help, you can send a request to the support team but if these were boosters that you have won, I'm not sure they can 'find and restore' them to you.  But they might see if you have some sort of glitch that might cause this to happen again.  Community Support will want to know what platform including model and software version you are playing on as well as your game ID. This link tells you how to find your Game ID -  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    I hope you can get your boosters back and your issue resolved.

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕

    If you are new to the community please check here for helpful info: Learn more about the King Community

    💕Love Candy Crush Friends?  It's going to be Friend-Tastic ❄️ Find out more here for a chance to win 10 Gold bars!
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!