king games not loading

scooter1

My king games will not load on my desktop. I cleaned my cache & restarted. All other games load fine just king games don't.

bearwithme

Hello @scooter1 - I hope you are enjoying our wonderful community.  Are you by any chance playing with the Win10 app?  At least two other people had some trouble - they could play their games but they didn't get the latest levels available released to them.  I play on IOS devices so don't have personal experience to draw on, but just in case you are playing via Win10, I am including the link where my fellow superstar, Elsa, tells another player what to do to fix the problem.
https://community.king.com/en/candy-crush-saga/discussion/271037/updating-candy-crush-saga#latest

scooter1

I play win 10 with candy crush & can get into that game but with candy crush jelly & candy crush soda I play on facebook with desktop. Those games I can't play as they will not load.

bearwithme

@scooter1 - I think the best option at this point is to contact the player support team through the “Contact US” link available at the very Bottom of the page:

Please scroll all the way down on this page and click on "Contact Us" tab 👇

This will open up a chat window that will ask you some questions and gather some information so that you can be helped with your problem.   Hopefully they will be able to resolve your issue.

scooter1

Support was of no help as I had done everything that was suggested. Still unable to get into candy crush jelly or soda.

Tonya_Scanlon

im able to load the king.com start but i then log in n it just says loading ive waited a hour for it to actually change but it doesnt so i refreshed my page n i had to log in still which would be obvious so i tried again the same i cleared my cache n my flash n tried again but still the same, i use google chrome browser so im unable to play any of my games why is this. i play alot of king games n fine them so relaxing n enjoyable but this is so frustrating a si want to play i tend to play for a good 3-4hrs as well .

it finally got to me being logged in after waiting another 15mins but all i am getting is a white screen where the game i want to play is the part where it should say enable flash player