Hi @jujubee352 Welcome to our community. There has been a lot of report about this issue, our studio also aware about it and already start to fix it, it could be take a lil time, but it progressed. You can see what our CM explanation on this thread : https://community.king.com/en/candy-crush-friends-saga/discussion/274721/new-character-alert#latest Hopefully it will fix on your game soon too. As for now this discussion will be closed, sorry for all the inconvenience and thank you for understanding. Have a wonderful weekend 🤗