Not able to participate in seasonal games anymore

pnkstr1025

I feel like my app isn’t connecting right. I use WiFi at home. I can log in and play but Im not getting any promotion on my game. It shows I’m connected to Facebook and all my progress is being saved.  The holiday event disappeared on me around week three and didn’t come back and now I’m not getting anything on the jelly queen. The only reason I know it exists because she shows up on the open screen and I wondered who was that. Can someone please help so I won’t miss out. My app is up to date and my iPhone is at the latest update 

PummyRaj

Hello @pnkstr1025 Hearty Welcome to our friendly King Community  

I am very sorry to hear about the issue in your game!!  Also, I am sorry to know that you have lost the "Holiday Event" in middle of the month!!!  

Did you report this while the Holiday event was going on?  Were you able to collect the characters "Santa Yeti" and "Reindeer Misty" while you were playing the event?

Can you please post your game user ID number with the help of this link "Find My ID Number" 

I cannot promise anything but, I can definitely ask our Friends game Community Manager and find out what happened!  
Please post back your ID Number and any other details that you can provide about the Holiday event disappearance will be very helpful for the team! 

** Tap on "Type your Comment" box located below, to write back. 

Talk to you soon!  Have a great rest of the day/evening! 

pnkstr1025

Hello. My game ID is 1015006721. I already have the Santa yeti and reindeer Misty. 

Thank you for your help