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Jelly queen disappeared

battibobsbattibobs Posts: 2 New Bee
Hi,

I was on level 9 of Jelly Queen this morning, with loads of days left to go but now she has completely disappeared for no apparent reason. Can anyone help? I’ve turned WiFi off and on and cleared cache but still no good.

Answers

  • PummyRajPummyRaj Posts: 7,379 Superstar
    Hello @battibobs, Hearty Welcome to our friendly King Community :) 

    I am very sorry to hear that you have lost the "Jelly Queen" event from your game!!  Thank you for trying to clear the cache.  Now, please try these below steps in that specific order please...
    Force close the App --> Disconnect from WiFi --> Clear Cache --> Restart the device after shutting it down for couple of minutes --> Connect to Internet --> Get back into the game -->  This should bring up the Jelly Queen back to existence!   

    If you still don't see her, please post below details --->
    1) When did the Jelly Queen ran away?
    2) What device are you using?  
    3) Your game user ID number --  this link will help you to look for it Find My ID

    Please tap on "Type your Comment" box located below to reply back.  

    Talk to you soon!  Have a great rest of the week!


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  • battibobsbattibobs Posts: 2 New Bee
    Hi, thanks. I did all those things but it still didn’t come back. The JQ disappeared yesterday 14th Jan 2020 on iPhone. My ID is 1129176786. 


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