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where did all my extra games go?

me6790me6790 Posts: 11 Level 2

All of a sudden I dont have any way to earn perks other than my daily perk. no race, no tiles nothing. I have uninstalled and reinstalled the game still nothing...anyone else have this problem?

Answers

  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    edited February 2020

    Hello @me6790 Hearty Welcome to our friendly King Community 🤗

    I am sorry to hear about the issue in your game!!

    I am guessing you are talking about the Candy Soda game! If so, the extra features like Mr. Toffee Fair, Soda Squad, etc., have disappear from the game? Can you please tell me which device you are using?


    Please post back with all the details, and if possible a screenshot of your map screen. You can simply type your reply in the empty comment box given below.

    Talk to you soon! Have a great day/evening! 🍬


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  • Hey! Would you like to give us your opinion?

  • me6790me6790 Posts: 11 Level 2

    I am using my PC I downloaded off the microsoft store.

    I have a feeling that its running somewhere cuz every now and then I get a pop up that a teamie has ticked a tile but when I go to the game there is nothing .

  • me6790me6790 Posts: 11 Level 2

    I renstalled windows and it is still the same

    However its working ok on my other laptop...so whats going on here?

  • PummyRajPummyRaj Posts: 13,209 Farm Moderator

    Hello @me6790 Hope you are doing great 🤗

    That's interesting!!

    Can you please tell me which browser are you using on the Laptop, where the game is working? Are you playing on Chrome through Facebook?

    As per the information by many other players, this issue exists ONLY on Windows 10!! But, if we play on Facebook OR on mobile device, no issue and all the features are working!

    Hence, need the clarification! My game is working on Windows 10 as of now!

    Talk to you soon!


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  • me6790me6790 Posts: 11 Level 2

    I opened it up in facebook and the features seem to be there. I am using chrome with facebook

    I prefer to use the window app for it so I can make it full screen... still not working on there

  • me6790me6790 Posts: 11 Level 2

    I dont get my daily treat on facebook , howerver I do get that one on microsft store version

  • PummyRajPummyRaj Posts: 13,209 Farm Moderator

    Hello again @me6790

    That is true. And we do not have Bubble Gum Hill also on Facebook, which is another nice feature to earn lollipops!

    I think the only work-around we have right now until the issue gets fixed, is to play on Facebook OR on a mobile device 😶

    The issue was reported to the Soda Studio and they are looking for a fix. Please head to this main thread where all other players are posting and also to keep an eye on the update about the issue (click on Green Fonts) ---> "Features Missing on WINDOWS 10"

    Thank you for your patience and understanding!


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  • KTM81759KTM81759 Posts: 3 Newbie

    I lost all my perks in candy crush soda also. Very upsetting because to win a lot of the levels you need the rainbow. Please help

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