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Level problem
Cadersaibzaynab
Posts: 18
Level 2
in Support
I have reach level 1700 now I don't know what happen I have came back on level 1500 n it tell me that more level will be available soon
2
Answers
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Welcome to the Community,
Sorry to hear about your Problem on Game.
∆About Level Problem∆
If you are playing offline and if you log out from your saved progress then When login back when you reach online, you will see last online saved Progress.
This means if you have are playing offline from Level 1500 to 1700 then your progress won't get saved until you reach online next time. And if You logged out from the Game when you were on level 1700 and offline, your game will load back to 1500 when you are back online and logged on.
This also may happen due to less storage on phone. Keep at least 2GB free storage on phone. And Check Your Internet Connection Speed. It should be at least 5MBPS . If it's not 5mbps try switching over Wi-Fi
∆About Your Game∆
Update Your Game To Latest Version 1.36.5 Candy Crush Friends Saga To Ensure that you play till the Levels End.
I hope this helps. Have a great day.
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Hello and welcome to this community,
Please play level 1500 again and finish it, then refresh and clear the cache and restart. Then it should be okay again.
Good luck
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Don't Update Your Game To Latest Version 1.36.5
There's a bug in it.
More info here -
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The game have already update to the latest version how to fix it
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Wait till @QueenMia provides a fix.
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Hello and welcome to this community
If you cannot solve the problem, it must be done manually. Have you been to support and sent an email?
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
https://soporto.king.com/contact
Please include your player ID. On the mobile device you will find it under your profile on the orange king sign when you click on it.
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The Game Team has fixed the Issue in Update 1.36.5
Enjoy Playing Levels of Candy Crush Friends Saga.
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Hello @Cadersaibzaynab A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!
Looks like you have created another post recently with the same question! Sometimes, certain issues take a while to be fixed, as the Game Studio have to check what causing the problem and why! Also, they have to make sure that the issue does not trigger again for some other reason!
Once posting a question, please be patient and wait for the answers, that will give you information about the issues. If you create multiple posts, that will only creates confusion both for you and us to assist you.
Thank you for understanding! Have a great rest of the day!
** As per Community Guidelines, this thread will be closed considering it as "Duplicate Post"!
Please click on this link to go to your current question ---> Level Problem (2)
0
This discussion has been closed.
