Can't use gold bars

BTrogstad

I am connected to the internet. I play 4 candy crush games and this is the only one that claims I am not connected, so I can't use gold bars.

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/294432/cant-use-gold-bars

Hi@BTrogstad . Welcome to our Community

Please check App Update > Log Out Game > Restart Device > Open Game & Log In.

and let me know if it works

stan1981

@BTrogstad u can check ur internet speed too ...

PummyRaj

Hello @BTrogstad Hearty Welcome to this friendly King Community 🤗

I am very sorry to hear about the issue in your game!

By any chance, are you having this issue in the original Candy Crush Saga game OR the Candy Friends game?

Just would like to make sure and confirm, as this issue is well known in Candy Crush and the game team is checking into it too.

If it is the Friends game, I have not seen other complaints about the same! So, the issue could be limited to your device / game only! If you can show me a screenshot of the message that pops-up or what happens when you try to buy, that would be even more helpful.

So, please reply back and clarify for me, so that I can assist you further. You can simply type your reply in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.

Talk to you soon! Have a great rest of the weekend! 🍬 🍭

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/294432/cant-use-gold-bars

Is your problem something like that?

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting