Jelly Queen

Alycetta

I have played at all levels in the past few weeks, but I don't have Jelly Queen among my Collected Characters. Why?

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/738793#Comment_738793

Please restart your game and check again.

Thank you.😉

stan1981

https://candycrushfriends.fandom.com/wiki/Jelly_Queen_Event

do u mean the event ???

PummyRaj

Hello @Alycetta Hearty Welcome to this lovely King Community 🤗

First of all, Thank you very much for coming back and posting your question in English 👍️

With regards to the "Jelly Queen", I will need few more details please! Were you playing the "Special levels in Jelly Queen" event OR do you already have her in your characters BUT lost her from your scrap book?

Can you please give as many details as possible?

To post back, you can simply type your reply in the comment box given below.

Talk to you soon! Have a great rest of the Sunday! 🍭

Alycetta

Hi PummyRaj! I played the "Special levels in Jelly Queen", I passed them all, but in the end I thought he would give me Jelly Queen, I did a classic level with her, then she disappeared!! Thank you for your answer

AbhinavSargar

Hi @Alycetta Tagging @QueenMia for this issue. You Participated in Jelly Queen Special Event but you haven't received her. I hope you will get something out of it.

Alycetta

Ciao @PummyRaj! Ho giocato i  "livelli speciali in Jelly Queen" , li ho passato, ma  nel  la  fine ho pensato che avrebbe dato a me Jelly regina, ho fatto un livello classico con lei, poi è scomparsa !! Grazie per la tua risposta  (@QueenMia)

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/736898#Comment_736898

Helli again @Alycetta 😊

Thank you for replying back!

Can you please tell me when did this happened?

Did you try to reboot your device and see if Jelly Queen comes back?

Alycetta

I don't remember exactly when it happened, two or three weeks may have passed. I played Rachel's special levels last week and I have it on my team, but Jelly Queen doesn't. I tried to uninstall the app and put it back on my device, but nothing, does not appear.

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/736974#Comment_736974

Hi @Alycetta There are some additional terms in the Jelly Queen event, if you do not complete them you will not be able to unlock the Jelly Queen character. After you passed 10 special levels, you had a rule to collect 30 stars did you collect them?

If so, let us know your game Id for testing.

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Alycetta

Hi @Sukanta_Biswas . Yes, I got all 30 stars. My ID is 1007870668. Thanks!

PummyRaj

Hello again @Alycetta

I did think you must have finished the "Star Chaser" also, because you had the event about 3 weeks ago, and also, you played a normal level with Jelly Queen.

If you had not received her into your Scrap Book, you would not have played with her.