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Tik tok advert not allowing bonuses to load

jeanpsjeanps Posts: 16,089 Level 5

Hi there

Is anyone else having the problem that when the Tik tok advert runs to get a bonus of e.g.extra moves or a starter bonus that it just doesn't run completely and instead of a bonus I get an error message. All other adverts run ok and the bonuses arrive, but Tik Tok seems to be the 'advert du jour' at the moment!!

Answers

  • candycrushinitcandycrushinit Posts: 12,345 Level 5

    Hello @jeanps and warm welcome to our sweet community! 😊

    Hmm...try closing your game, clearing cache, and reopening it and make sure you have a stable connection. I’m pretty sure a different ad will play.

    Hope this helps you a bit. Speak soon 🌸

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  • AbhinavSargarAbhinavSargar Posts: 3,726 Level 5

    Hi @jeanps Welcome to the King Community,

    How many times did that happen ?

    Mostly the error occurs due to incomplete load/download of ad in your game data.

    As @candycrushinit mentioned, use the steps and check if You are still getting the issue.

    Additionally, Tagging @Sukanta_Biswas & @PummyRaj for Your Help.

    Please Reply to let us know about the issue so we can report it to Community Managers.

    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

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  • Sukanta_BiswasSukanta_Biswas Posts: 20,389 Candy Moderator

    I also got a Screen block / Black screen problem from a few such ads and I will definitely report the problem to my team.

    Thanks @AbhinavSargar ❀️


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  • PummyRajPummyRaj Posts: 13,694 Farm Moderator

    Hello @jeanps Hearty Welcome to our wonderful King Community πŸ€—

    And Hello dear @terrazas1325 Hope you are doing fine ☺️


    When there is only one Ad video, that is getting frozen or making the App close, etc., etc, it should be definitely escalated to the game Team. But, they will be needing either a short span of video or a screenshot with the issue persistent in it.

    Can any of you be able to take a video of the issue?


    Also, is the issue just "Ad Video being stopped abruptly" and you missing the reward OR something else is also happening to the game -- like a Black screen OR the Ad being frozen and the only way to get out of it to restart the device?


    Can you please clarify this for me @jeanps and @terrazas1325

    Talk to you both soon! Have a wonderful rest of the day 🍭 🍭


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  • AbhinavSargarAbhinavSargar Posts: 3,726 Level 5

    You are Welcome @Sukanta_Biswas ❀️

    Thanks for helping @Sukanta_Biswas @PummyRaj

    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Enjoy !

    Vivo IPL 2021 - Where Your Game Makes Your Name For Your Nation

    #GameMakesTheName #GameBanayegaName #GameBanvelName

  • jeanpsjeanps Posts: 16,089 Level 5

    Hi there,

    Thanks for all the ideas....the Tik tok advert has not been working properly for some days. It starts, but immediately goes to the end. It doesn't freeze, it just starts and zooms to the end.All other ads work fine, but I seem to be getting this one nearly all the time.

    When I close the ad, the bonus doesn't appear and I get an error message Whoops something went wrong....it then takes me back to the game without the bonus (in the case of a starter bonus). The game works perfectly. No blank screen, no need to start the device. Just no bonus. It's at its most annoying when I when I need an extra move, and it just says Whoops.....Sigh!!

    I have closed the app, restarted the app, restarted the device and logged in and out. Nothing changes. Still the same ad with the same problem.

  • jeanpsjeanps Posts: 16,089 Level 5
    edited June 2020

    Hi @PummyRaj

    I'd love to post a video of the issue that still exists, but I don't have the level of access to do it. Is there any other way I can show you the video

  • PummyRajPummyRaj Posts: 13,694 Farm Moderator
    edited June 2020

    Hello dear @jeanps Thank you for getting back to me πŸ€—

    Do you have 4 icons in the bottom left corner of the Comment box given below?

    The 3rd icon should be "Insert Media" and the 4th icon should be "Upload File".-- either of these should be helpful for you to insert the Video!

    Is it not allowing you to post the link?


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  • jeanpsjeanps Posts: 16,089 Level 5

    Hi @PummyRaj

    Thanks for the rapid response.πŸ˜€

    I've already tried using the 'insert media' and linking to a youtube video, but I got a message saying I didn't have access to using such a link....here's the message 'You have to be around for a little while longer before you can post links.'

    Just tried again with the same outcome....and .'upload file' doesn't support mp4 files......Any other suggestions would be really helpful

  • AbhinavSargarAbhinavSargar Posts: 3,726 Level 5

    Hi @jeanps try copy & paste for your YouTube video.

    Copy your YouTube video link and paste it on Comment box.

    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

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    #GameMakesTheName #GameBanayegaName #GameBanvelName

  • jeanpsjeanps Posts: 16,089 Level 5

    Hi @PummyRaj and @AbhinavSargar

    Thanks for that idea.....but it still gives me the same message 'You have to be around for a little while longer before you can post links'.

    So here's the extension which needs to be put after the youtube address...... ALKIYAittkE Hope that works for you. I've just tried pasting it into the back end of the youtube address and it works for me

    I am now getting this problem on both Candy Crush and Candy Friends. The Tik Tok advert is the only one that plays and it never completes.....which means I can't access any bonuses from videos. I truly hope I don't have to uninstall the apps as losing all my bonuses from years of playing would not be any fun at all.

  • PummyRajPummyRaj Posts: 13,694 Farm Moderator

    Hello again dear @jeanps

    I have sent you a personal message. Can you please check that? You can see an envelope icon in the top right corner of this page. and if you click on it, you can open my message.

    ** Actually, if you are using a phone, you might see that envelope icon at the bottom of the screen, and if you are using a PC or an iPad, you can see the icon in top right corner.


    But, with regards to "deleting and reinstalling the App" will not work with this particular issue, because this is not an issue on your side and on your device. But, it is in the game itself. So, even if you delete the App, there is not guarantee that the Ad will stop appearing. So, I strongly recommend you not to delete any of your games.


    I will get back to you tomorrow, as it is midnight for me.

    Have a wonderful day and a great weekend 🍭 🍭


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  • jeanpsjeanps Posts: 16,089 Level 5

    @PummyRaj

    I thought the problem had been solved yesterday, but the Tic Toc video is back to misbehaving again today - all the time. It's getting to be very frustrating indeed. Thanks @terrazas1325 for letting me know you have the same issue. Is this any solution to this on the horizon??

  • PummyRajPummyRaj Posts: 13,694 Farm Moderator

    Hello dear @jeanps πŸ€—

    I am so sorry, I could not get back to you yesterday! I did see the video and, now I will be able to send it to our Friends game Community In-charge also.

    Here is the link ---> https://www.youtube.com/watch?v=ALKIYAittkE


    I will get back to you if I have any information about it πŸ‘οΈ

    Have a great day and a wonderful rest of the week 🍭 🍭


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