Linked accounts

Lizelle8229

Hi

It seems that my partner and I share the same profile even when we are signed in on two different email accounts. If I pass a level it updates and passes the level on her profile.

How can we unlink the two?

Freddy_Falkner

@Lizelle8229 Hi and welcome, If i am not mistaken i think when this happens it is not possible to unlink the accounts. Seen this various times on candy crush saga and is always a risk when playing two accounts on the same device.

Will tag @PummyRaj as here knowledge on this game is far superior than mine

Hope this helps

wykoon

Hello @Lizelle8229 and lovely bday to you.

Please read the article below regarding your issue and hopefully you'll get it fixed. If possible, I advise that both of you play on a separate device to ensure that the progress is properly sync.

If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.

If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go here to force the game to connect to your account instead.

If there's a crash or game freeze in the device that requires you to reinstall your app, then both of you may lose all the boosters that are stored in the device 😊

Hope the above info is helpful to you and let us know if you need other help ☺️

Have a wonderlicious day and happy gaming ❤️🍭