Cannot purchase boosters

Ei

For the past 2 days, at the end of the game when I choose to "Play On", it takes me to the store, but when I make my bundle selection, instead of bringing up my payment infor mation it says "No Money Was Removed From Your Account". This is not happening with my other games and has never happened before. I've made several purchases over the years. I am a t level 2844

Sweetice

https://community.king.com/en/candy-crush-friends-saga/discussion/309912/cannot-purchase-boosters

Hello, Warm welcome to our sweet community!

Check this page for more help and explanation.

https://community.king.com/en/blog/kb/articles/193-why-can-t-i-find-my-boosters

If you still didn't got your problem fixed, contact the CM for the purchase issue.

Thanks and Good luck!!

candycrushinit

Hello @Ei and warm welcome to our sweet community! 😊

I’m sorry if you’re having that issue! Please log out of your account and clear the cache and then log back in again. If you’re still having that issue, please contact one of the CMs to resolve it.

Happy crushing and stay safe! 🌸

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/309912/cannot-purchase-boosters

Hi and welcome to the community.

following troubleshooting steps:

• Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
• Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
• Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete.

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/309912/cannot-purchase-boosters

hi dear

sorry for the inconvenience

please clean cache files of your device, Log out the game reboot the device and Relogin after some time.

Make sure you are logged into your App Store with the same account with which you made your purchase and please Use updated version.

Hope it will be fixed.

wykoon

Hi @Ei and lovely day to you 😊

Understood that you've received the error message "No Money Was Removed From Your Account" when you tried to purchase your boosters.

The error message usually means that your internet connection is not stable when you are carrying out the transaction. To ensure that the app is properly connected, you may disconnect from the game, wait for few minutes, connect back your game and try again.

Please let us know by quoting this message. Thank you and hope to hear from you soon 😉