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Hi and welcome to the community.
Please check the below screenshot. On the top left corner of the screen there is a heart icon. If you have some live message, a small envelope icon will appear on the heart icon.
The problem is that unless at least 5 players are not sending you lives you will not be able to see the lives given to you as you can only accept a set of 5 lives at a time. Not less than that.
So if you are not finding any set there it means you dont have any active five friends who sent you lives or you are not recieving lives due to some technical issue.
So i suggest you if you have updated everything then check some candy crush friends group on facebook and you will find some active players searching for friends for the same issue.
Best of luck and have a nice time.
Hi there @TwistedScorpio and good day to you.
Understood that you have requested lives from many players and are not receiving any.
There may be couple of reason. Firstly, these players may no longer be active in their game or they are playing the game but have been receiving overwhelming requests from other players, so they may ignore the requests. As you may be aware, there are millions of players out there so it may take some time for them to respond your requests. However, please keep sending the request and hopefully at least 1-2 will reply.
Alternately, you may log in via FB to play the game and send request to your FB friends.
Please let us know if you still need any other help π