Candy Friends game loading then closing abruptly

jeanps

Hi everyone,

Is anyone else having this problem?

The game loads, then before I can actually play a level, it just closes.

This is on my iPad, and oddly when it closes it also stops me recording a screen video of the problem. (Video screen recording works on everything else just fine).

So I've recorded the problem on my camera so you can see the issue.

I have off loaded the app, reinstalled it. No change. Have done this several times. No change.

Can anyone help please

https://youtu.be/ZAqrhqNEUBY

kiara_wael

Hi @jeanps . Welcome to our Community

Im not use Ipad . but please check this page

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

jeanps

Hi @kiara_wael . Thanks for responding. I had tried all the 'tricks' to stop the app crashing. Nothing had worked, and I didn't want to delete and reinstall. So I decided to give up and read a book!

Today is another day, and the app started up perfectly and hasn't shown any signs of doing anything odd at all.

Maybe it just needed a day off. As we all do from time to time

Thanks again.

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/312235/candy-friends-game-loading-then-closing-abruptly

Thank you for your answering!

How about you can tried these steps that I hope this helps :

https://support.apple.com/en-us/HT201398

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1071227#Comment_1071227

Hi and welcome its good that its working perfectly. You may also need to clear cache from safari time to time. If using ipad /iphone.

https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari-6

Have a nice time ahead.😀

jeanps

Hi @aijaziqbal . Yes, I've been clearing the Safari cache regularly too. Thus my frustration!! I couldn't think of anything else to do. In this case, patience seemed to work. Another of life's little mysteries.

Thanks for the help.