Help!!!😖😭

taurus_queen

Hey! I have a problem here. I can't open my profile picture. Every time I try the page just reads You don't have permission to do that. I've tried reloading it but it just keeps popping up. Do any of you guys have a solution?

Freddy_

@taurus_queen Hi and welcome, if you mean the community avatar /profile picture you can only change this for one of the preset avatars at present, you need to be at level 5 to be able to use a custom avatar

If its just to change the preset avatar try logging out and clearing the cache of your browser and restart your device then log back in

Hope this helps

[Deleted User]

Hi @taurus_queen,

Can you make me understand what do mean I can't open my profile picture?

So i can understand and i can help you...

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/312701/help

Hi and Welcome to our Community

Will you change the Profile Picture with your own choice? You should reach level 5 first

taurus_queen

Sorry, that was a typo. I can't open my profile. I need to check my wall but I can't do that.

Freddy_

@taurus_queen Hi again. Try logging out and clear the cache of your internet browser, then restart your device and log back in and see if you can now open your profile.

Been a couple of people with profile issues so may be a temporary problem

Hope this helps

bearwithme

Hello @taurus_queen - I hope you have been enjoying your time in the community so far. If you are not referring to your avatar here in the community - please explain further in the comment section below so we can help you. Otherwise, as stated above - once you reach level 5 and 500 comments, you can have your own personalized avatar.

Here is a guide to help you further enjoy the community.

Good luck and Happy Crushing! 😊

taurus_queen

Thanks everyone! I'll try that @Freddy_Falkner and thanks for the clarification @MightyWolf, @bearwithme and @kiara_wael! I was actually talking about not being able to access several sites on the community which I should be able to open.😶 I was actually having doubts about my profile too. 😅Thanks!🥰

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1081095#Comment_1081095

You are welcome! 😊

If you want to change your picture on any King's Game, you can click here to follow these steps by Community Team. 😊

If you want to change your picture on King Community (this website), you can click here then you follow these steps too! But if you want to change your own picture, you must be reached Level 5 (500 comments and points) first that you can change your own picture. 😊

So I hope you can change your picture as well! 😉

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭