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I don't get help from Friends

kjcarneskjcarnes Posts: 18 Level 2
edited October 2020 in Support
How come we don't receive help from our friends,ย  I help all the time and have only recieved help a few times, I think that's why you call it Candy Crush Friends! I've messagem you before on this issue and never got a response!!!!!! ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก

Comments

  • kiara_waelkiara_wael Posts: 38,346 Candy Moderator

    Hi and Welcome to our Community

    Do you not get help from your friends Lives ? Make sure Updated your App .

    For more Info here




  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 49,776 Sweet Legend
    edited October 2020

    @kjcarnes Hi and welcome, i am also experiencing this with this game, played for two weeks and do not receive any requests for lives and lives i request do not get answered. My game is up to date and still experiencing this issue so not sure at present what can be done . Hopefully this is just a temporary problem that will get resolved

    Might be worth joining some of the facebook groups for the king games as there are a lot of people on there wiling to send lives

    Thank you

  • wykoonwykoon Posts: 6,510 Community Hub Moderator

    Hello @kjcarnes and good day to you.

    Understood that you've sent request for lives and not receiving back whilst you've been sending some in return.

    Please make sure your app is up to date and update it if it is not. After you've updated the app, restart your device and log back into your game to refresh the system and apps. Keep sending lives to your friends and hopefully, you'll get back some lives in return. If you didn't receive their response, it can also means they are having the same issue as you, they haven't been playing or they simply ignore your request. These are some of the possible reasons.

    I hope you are able to receive some lives soon. Alternately, you may want to try and play in different device because you get full lives each time you log into the game on another device.

    You may also want to read the article below that is extracted from the Help Centre regarding your issue.

    As our games are played by millions of people around all around the world, this means sometimes there can be a delay in messages being delivered, due to sheer volume.

    This is something we're constantly working to improve, however it does also rely on some factors which are outside our control, such as linked social media networks and internet providers.ย 

    If you're experiencing intermittent issues, we would recommend re-sending the request and if possible, check with your friend that they're receiving and responding to them.

    If this does not solve your issue, please contact us and we will be happy to look into it.

    I hope you can get some insights from the info above and happy playing.

    Please let us know if you still need help with other issue.

    Thank you ๐Ÿ˜‰

    New to this Community? ๐Ÿค”Here's a guide to help you ๐Ÿงญ

    Do you have any issue with the game? ๐Ÿ†˜ Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)๐ŸŽฏ

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    Just Play. Have fun. Enjoy the Game ๐ŸŽฎ


  • hechicerillahechicerilla Posts: 6,970 Ambassador

    Hello, just like FreddyFalkner, since I started playing CCFS I have not received anything at all. In all my games, the first thing I do when starting a game is send lives and gifts to everyone, but nothing ever comes to me. I don't know if the others don't send anything or if the game fails. I hope that at least what I send is reaching the other players

    Help us improve the community

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